Job requirements
- Certification in secretarial work, office administration, or related training.
- 3 years of experience as a personal assistant or supervisor would be advantageous.
- Eloquent and confident personality.
- Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
- Advanced typing, note-taking, recordkeeping, and organizational skills.
- Ability to manage internal and external correspondence.
- Working knowledge of all office machines.
- Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.
- Excellent written and verbal communication skills.
- Ability to stand in when the director is not available.
- Exceptional interpersonal skills.
- Driving skills is an added advantage.
Key roles and responsibilities
- Act as the point of contact between the director and internal/external clients.
- Develop and implement strategies to enhance customer satisfaction and loyalty across all the company branches.
- Monitor customer feedback and implement necessary improvements to ensure a consistently high level of service.
- Train and mentor staff to deliver personalized and professional service to clients.
- Monitor and control expenses to maximize profitability while maintaining service quality.
- Address customer complaints and resolve issues in a timely and effective manner.
- Conduct regular inspections to maintain cleanliness, safety, and hygiene standards.
- Monitor inventory levels and equipment maintenance to ensure uninterrupted service delivery.
- Keenly focus on strengthening brand reputation and publicity in the market.
- Oversee the day to day operations including banking and managing pettycash.
- Screen and direct phone calls and distribute correspondence.
- Handle requests and queries appropriately.
- Manage diary and schedule meetings and appointments.
- Accompany the director to meetings and prepare minutes.
- Make travel arrangements.
- Take dictation and minutes.
- Produce reports, presentations and briefs.
Please apply on the official website using the link(s) below
