The role holder will perform collection functions focusing on minimising the forward roll rate of potential non-performing loans and increasing recoveries on the non-performing loans, with the emphasis on customer retention, education, and rehabilitation, through effective and efficient collections skills. Additionally, he/she will handle customer enquiries and requests across all mediums (i.e., phone, e-mail, WhatsApp, Interactive SMSs, Chat etc.) accurately and within agreed service times and quality standards. He/she will also initiate customer collections engagements through available channels as listed above
Qualifications
Type of Qualification: Bachelor Degree
Field of Study: Business Commerce, Finance, Business Management, Banking
Experience Required
1-3 Years collections experience, preferably in the Credit or Collections environment. Call Centre experience an advantage.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Details
- Documenting Facts
- Embracing Change
- Establishing Rapport
Technical Competencies:
- Data Quality
- Knowledge Classification
- Quality Control
- Quality Management
