Local Unit & Position Description
Under the supervision of the Operations Manager, The Planning & Customer care support will be assigned the following tasks
- Being the local contact point of all DNV existing clients in the assigned territory : responding to requests through emails/phone, re-directing to the project manager or sales manager, advising and assisting on all contracts evolutions or administrative matters (invoicing, purchase orders, clients payments, certificate issuance etc)
- Coordinate audit planning and assist on auditors travel arrangements when necessary
- Actively Liasising with existing clients to renew their contracts and updating records with DNV
- Providing clerical duties, arranging/ filing materials and handling routine correspondence
- Assisting in the procurement of office supplies
- Making arrangements for VISA, hotel, flight reservations and concierge services
Position Qualifications
- A bachelor’s degree in business administration, business management, or a related field preferred.
- Demonstrable experience in sales support administration, or similar.
- Experience with sales industry software and client relationship management (CRM) systems, or similar.
- In-depth knowledge of administrative recordkeeping practices.
- Familiarity with sales contracts and agreements.
- Proficiency in word processing and spreadsheet software.
- Excellent written and verbal communication skills, as well as customer service skills.
- Exceptional interpersonal skills and a proactive approach toward problem-solving.
