Responsibilities
- Team Management
- Curate and develop team KPIs to ensure delivery of SunCulture sales targets
- Motivate and empower their respective team reportees to achieve personal team KPIs
- Have weekly check-ins with the team to check on their pulse and also get to receive and give constructive feedback
- Escalate any discrepancies that may arise that will affect team performance to the line manager
- Training, onboarding, and training of the Telesales Agents
- Develop a robust plan that will tie into the personal development and learning of the telesales team for the purpose of improvement and efficiency
- Have a quarterly review of all training needs of the team and collaborate with the Training department for consultation and execution.
- Buddy up with the newbies joining the SunCulture Telesales Team to ensure that they are set up for success.
- Performance Management
- Ensure that the team have clearly laid out metrics to measure their performance and have that quantified to mid and end of year reviews
- Have secondary documentation that will tie into the check-ins and engagement of the team members to measure team satisfaction and also curb on attrition rate.
- Forecast on the team blockers that may affect their daily and quarterly performance so as to ensure they are all set up for success.
- Team Support
- Handle all customer escalations that may have been difficult to be handled by the Telesales team or needed special attention
- Compile and present a high-level sales report to showcase needed deliverables of the team members to the Head of the sales team.
- Maintain customer relationships and also carry the SunCulture brand.
Does this sound like you?
- Bachelor’s degree in Marketing, communication, or any other related field.
- Previous experience working in the Telesales Department with proven aptitude to lead and manage teams.
- Strong managerial and sales skills.
- Good verbal and written communication skills.
- Ability to work well under pressure.
- Ability to write and present high-level strategic reports
- Strong organizational skills.
- Ability to quickly learn new skills, systems, and procedures
- Experience with Google Suite, Salesforce, Teamwork, and other CRM systems
- Thrive in resource-constrained environments
- Have discretion in using budgetary allocation for the department
- A proven record of ability to achieve through others
- Ability to handle multiple projects at the same time
APPLY USING THE LINK BELOW:
SunCulture Kenya Ltd on sunculture.freshteam.com
