Job Summary:
- The Training Assistant is responsible for supporting the delivery of high-quality customer service through the preparation and implementation of training plans. This role includes mentoring new hires, providing guidance on key company policies, and supporting the continuous development of staff members. The Training Assistant will also focus on enhancing overall staff performance, ensuring that team members are equipped with the skills and knowledge needed to meet company standards and deliver exceptional service.
Job description:
- Develop Learning Programs: Design, lead, and implement effective training and development strategies.
- Management Training: Create and pilot management training initiatives.
- Continuous Development: Foster a culture of ongoing development and assess training program effectiveness.
- Curriculum Design: Develop and prioritize learning plans aligned with organizational goals.
- Reporting: Provide regular updates on the impact of learning programs.
- Performance Management: Oversee the performance and progress of development initiatives.
- Skills Training: Manage individual and group training to keep skills current.
- Skills Gap Assessments: Conduct assessments to create tailored training plans.
- Job Skills Improvement: Enhance employees’ skills for greater responsibilities.
- Training Portal: Build and update the training portal and Learning Management System (LMS).
Desirable Skills & Qualifications:
- Degree in Business Administration or related field.
- A minimum of 1 year experience as a trainer.
- Excellent communication and interpersonal skills.
- Highly motivated, organized, detail-oriented, and innovative.
- Strong presentation and articulation skills.
- Team-oriented with a focus on execution and strategy.
- Commitment to continuous learning and development.
- Understanding of Contact Centre best practices
