DTM is seeking 20 highly motivated Call Center Agents to join their dynamic team in Nairobi, Kenya.
About DTM
DTM is a deposit-taking financial institution committed to empowering its members through personalized financial solutions. They prioritize people and strive to make a significant impact on the world. Their culture values excellence, fosters growth, and provides opportunities for career advancement.
Job Summary
This is an opportunity to provide exceptional customer service and financial guidance in a fast-paced environment. You will handle inbound and outbound calls, answer client inquiries, process transactions, and resolve customer issues.
Responsibilities
- Handle inbound and outbound calls, delivering personalized assistance on financial products and services.
- Provide clear and comprehensive guidance on account inquiries, transactions, and account management.
- Assist clients with opening accounts, applying for loans, and navigating financial transactions with confidence.
- Resolve customer issues and inquiries with empathy and professionalism, ensuring satisfaction and loyalty.
- Utilize CRM software to streamline interactions, update records, and deliver top-notch service.
- Collaborate with the team to exceed customer expectations and drive service excellence.
Qualifications
- Previous experience in customer service or call center roles (advantageous).
- Strong knowledge of financial products and services.
- Exceptional communication skills.
- Proficiency in CRM software and Microsoft Office applications.
- Ability to thrive in a fast-paced environment while maintaining integrity and professionalism.
- Commitment to excellence and a desire to empower others on their financial journey.
Benefits
- Competitive salary with performance-based incentives and bonuses.
- Comprehensive training and ongoing professional development opportunities.
- Health insurance coverage and additional employee benefits.
- Opportunities for career advancement and personal growth.
- A supportive and collaborative work environment focused on employee well-being and success.
