Purpose:
To provide administrative and technical support to the branch, captive and independent intermediaries.
To provide general customer service in respect to all lines of business for all CIC subsidiaries.
Primary Responsibilities:
- Check compliance of agents with IRA regulations;
- Confirm compliance of the necessary regulatory business licenses;
- Provide input for the branch reports;
- Coordinate day-to-day branch administrative issues; office cleanliness, equipment functions for efficiency in the branch;
- Receive, stamp, scan, index and distribute mail within and outside the Branch;
- Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels;
- Handle customer service issues in underwriting and claims;
- Escalate Customer queries to the relevant job role if necessary;
- Maintain professional ambience within the office premises;
- Promote the organization’s customer service charter;
- Generate quotations in consultation with the Branch Underwriter and Branch Manager;
- Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents;
- Support all CIC events in the branch territory both for internal events and those involving CIC Stakeholders and /or the general public
- Handling and accounting for money within laid down procedures (Cash, Cheques, credit and debit cards, etc.)
- Participate in premium collection and renewal follow up for the branch.
- Group Life Underwriting, claims and loading of schedules
Specific Field or Qualification
- Bachelor’s Degree in a relevant field,
- Computer literate in MS Office and other office applications
- Part qualification in relevant professional field would be an added advantage
