ICT Digital Skills Trainer at SOS Children’s Villages

The mission of the Position

• The Digital Skills Trainer works as a member of the Digital Skills Project for the Eastern and Southern Africa region based in Nairobi, Kenya. She/he is responsible for providing training to staff and programme participants to improve the digital literacy of Member Associations of the region. The Digital Skills Trainer is expected to deliver training on productivity tools, Windows operating system components and standard Business applications, furthermore, she/he will lead virtual-based training sessions and certification services.

Main Clients

• Regional ICT Director, East and Southern Africa
• Regional ICT4D Advisor, East and Southern Africa
• Regional Resources Centre Team.
• Member Associations in Eastern and Southern Africa

Key Performance Areas and Main Responsibilities

• Conduct skill verification assessment to assign the correct certification module to co-workers based on the level of skills.
• Develop, and implement a virtual training program after thoroughly analysing training needs assessment.
• Design, implement and manage virtual training schedules.
• Integrate best practices in training schedules procedures and issues.
• Conduct face-to-face or virtual Digital Skills training and respond to any queries from trainees.
• Plan, conduct, manage and report remotely managed virtual Digital Skills training.
• Maintain, update, and report Digital Skills trainees register per MA and functions.
• Attend conferences, seminars, and meetings related to Digital Skills training.
• Work closely with trainees to make sure training and certification programs are conducted as per the guidelines and try to resolve queries and issues of trainees.
• Engage with the Digital Skills team to make improvements in the training programs by developing and evaluating the training manuals and methods for each training.
• Conduct Digital Skills certification exams in accordance with the standards set by the exam provider.
• Monitor the effectiveness of the training program by frequently evaluating the performance of the training.
• Troubleshoot and resolve issues related to Microsoft Windows operating system, Microsoft Office application and Microsoft Productivity tools.

Knowledge, Skills, Qualifications, Abilities, and Behavioural Competencies
Knowledge

• Knowledge of digital literacy and employability skills training methodologies.
• Understanding of ICT and software applications.
• Familiarity with TVETA compliance standards.
• Knowledge of face-to-face, hybrid, and virtual training methodologies.
• Awareness of best practices in adult education and training.
• BSc degree in Computer Sciences/ Information Technology/Information Systems
• Certified in Microsoft (MCSE/MCSA or equivalent) is necessary.
• ICDL Certified trainer is necessary.
• Advanced knowledge of Microsoft Windows client operating systems
• Advanced knowledge of Microsoft Office products
• Hands-on experience with Microsoft Office 365 services
• Proven experience in conducting training on Microsoft Office, Microsoft Client operating systems and productivity tools.
• Proven experience managing ICT training.
• Willing to Certify new technology training in the shortest possible time.
• Excellent verbal and written English language skills. French/Spanish is a plus.
• Relevant three years of experience in ICT training
• Certified Trainer for Microsoft Office Applications and Office 365 Applications
• Certified Trainer for Microsoft Operating systems
• TVETA compliance is an added advantage.