About the job
Role Statement: To welcome the guests by greeting them per the standards, responding to customer queries, and resolving issues promptly and efficiently to ensure customer satisfaction.Key Responsibilities:
- Welcoming and greeting guests warmly as they enter, and putting them on a waiting list as necessary.
- Communicating accurate wait times.
- Managing the seating arrangement by allocating guests to tables and getting them seated at the correct table.
- Seating guests and distributing menus.
- Walk guests to their table and ensure they have menus to start perusing before a waiter or waitress takes over.
- Light cleaning around the restaurant (like wiping down menus and tables).
- Engaging with guests to ensure they’re happy with meals, drinks, and the overall service.
- Respond to complaints and help to resolve them or escalate them to the supervisor or Restaurant Manager.
- Answering phone calls and taking reservations.
- Mastering all Menus to be able to assist with any guest queries.
- Listening to and answering guest questions, concerns, and inquiries.
- Confirming the correct meal plan for guests entering the restaurant.
- Taking orders, posting bills, and serving guests.
- Following up with delayed orders with the Kitchen staff.
- Taking care of the kids and young children for safety and orderliness in the restaurant.
- Providing great customer service.
- Perform any other duties as assigned by the management.
Requirements
- Diploma in hotel Management or equivalent
- 1+ years’ experience as a waitress or hostess
- Exceptional listening and communication skills.
- A polite, engaging personality.
- Commitment to customer satisfaction and service excellence.
