As a Customer Care intern you will be responsible for actively responding to the customer needs and complaints.
A successful Customer Care Intern is expected to adapt to the fast-paced culture of both the company, the market and the customers we serve.
As a company, we are committed to providing seamless experience with our internet services. It is imperative that the Customer Care intern be engaged with the community they serve and committed equally to our customer’s and company’s goals.
Responsibilities
- Handle inbound and outbound client calls, addressing inquiries and providing timely assistance
- Resolve customer complaints and concerns by investigating the root cause and providing effective solutions
- Conduct customer satisfaction surveys to identify areas for improvement
- Educate customers on product features, benefits, and value-added services
- Collaborate with team members to meet or exceed call center metrics while maintaining excellent service standards
- Participate in training programs and continuous learning opportunities to enhance your skills and knowledge
- Provide feedback on the efficiency of customer service processes and suggest improvements
- Perform other duties as assigned by the supervisor
Qualifications
- Strong communication and presentation skills, both verbal and written
- High level of integrity, enthusiasm, and passion for continuous learning and development
- Excellent interpersonal skills and the ability to work effectively in a diverse business environment
- Attentive to details and committed to delivering exceptional customer care
- Proficiency in relevant computer applications and software
- Previous customer service experience is an advantage
Benefits
- Opportunities for learning and growth within the company
How to apply:
To apply, please submit your resume and a cover letter detailing your interest and relevant experience to [email protected]
JOB SOURCE: LINK
