About the job
Responsibilities
- Managing the work order process end to end by ensuring purchase orders are raised, delivery notes and job cards have been submitted and uploaded, goods receipt is performed in the system and the data is entered correctly in the excel tracker for rechargeable services.
- The person in this role will be responsible for the execution of purchase to pay and invoicing
processes to ensure the accurate tracking and control over the Facilities and Real Estate (F&RE)expenditures.
- Prepare the facilities management monthly reports and communication regarding POs raised, work orders completed, invoices submitted, and payments made to all vendors.
- Ensures prompt resolution of any customer complaints by coordinating all service providers and escalating to the line manager as required.
- Attending to Quality Management Audits (QMA), raising tickets for all corrective actions and tracking them to closure.
- Responsible for Third Party Vendors Management as per SCB TPRM Guidelines including scheduling service review meetings as per the required template and financial status reporting to ensure quality and reliability of services.
- Proposing ideas and solutions as applicable to Helpdesk processes, procedures and all FM activities with the aim of continuous improvement.
- General administrative duties as may be required in a fast paced rapidly changing environment.
- Cover other facilities management roles and responsibilities when required.
Behavioural Skills And Competencies
- Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, energy and enthusiasm.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
- Courage: Stepping up to address difficult issues and saying what needs to be said.
- Instils Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Nimble Learning: Actively learning from experimentation, success and failures. Applying lessons learned to new problems.
- Decision Quality: Making good and timely decisions that keep the organization moving forward.
REGULATORY AND BUSINESS CONDUCT
- Display exemplary conduct and live by the Groups Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Be part of the Facilities Helpdesk team to achieve the outcomes set out in the Banks Conduct Principles; Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance and The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
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