The Customer Support Associate supports the Chainalysis platform and applications throughout their lifecycle. The ideal candidate will be detail-oriented, have the capability to configure and manage cloud-based software, and is passionate about advocating for optimized business processes. To be successful, the Customer Support Associate will utilize skills in written communication, software configuration, technical troubleshooting, and time management.In one year you’ll know you were successful if…
- You have provided the timely configuration and deployment of the Chainalysis platform with a focus on an exceptional customer experience
- You have partnered with leaders in Customer Support, Customer Success, Revenue Operations, and Sales to execute as well as improve our order fulfillment and account management processes
- You have responded to customer inquiries regarding the Chainalysis platform and have ensured the customer finds a satisfactory solution.
- In partnership with the Chainalysis Legal team, assist in moderating our Chainalysis Community platform to ensure that all posts meet our community guidelines.
A Background Like This Helps
- Familiarity configuring and managing cloud-based software
- Familiarity with asynchronous communication platforms like email, Slack, and Microsoft Teams
- Excellent written communication skills
- Attention to detail, especially with regards to software configuration
- A desire to build a career in the exciting Web 3, blockchain, and crypto space
- A desire to advance in a Customer Experience organization
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
