Job Purpose Statement
Driving of Customer Experience engagements aimed at engraining the service culture across the organization through trainings and implementation of feedback received across the bank. To focus on the people side of service, including cascade of the Customer Experience Essence, Service Standards and igniter led engagements. Entrench customer centricity in product and service delivery across all customer touch points
Ideal Job Specifications
Academic:
- University degree Upper 2nd Class Honors or 3.0 GPA
Professional:
- Proficient in use of relevant MS Office applications and statistical packages.
- Certification in Quality Assurance an added advantage
- Quality Assurance experience an added advantage
- Project management
Desired work experience:
- At least 5 years working experience in a customer service environment
