DESCRIPTION OF JOB TASK AND RESPONSIBILITIES:

• Ensures security of all guests privacy is maintained at all times.
• Ensures the highest standards of total quality and customer service.
• Receives requests and processes reservations within established guidelines.
• Registers and assigns rooms to residents/guests, issue room keycards, transmit/receive messages, keep records of occupied rooms/guest accounts, and present statements to collect payments as necessary.
• Receives and is accountable for the NGIS change fund. Prepares Close Bank Report and secures NGIS cash receipts at the end of each shift in accordance with established procedures.
• Responsible for the accountability of all the master/room keycards, and any other inventory maintained at front desk. Back up file of keycard system.
• May be required to run and print various reports from the Property Management System (PMS)
• Coordinate with Operations Department to validate room status for occupancy and reconcile room status with the Housekeeper reports to ensure rooms are ready for occupancy.
• Sets up direct bills where appropriate and liaisons with Accounting for billing questions/issues.
• Provides assistance when handling customer complaints, resolving problems in a tactful manner.
• Logs and tracks in PMS Lost and Found items, contacts the resident/guest who lost the item, and retrieves the same item for return.
•  Maintain logbook of locked out resident/guest, validate identity prior to issuance of 1-day lockout keycard.
• Ensure extra supplies, amenities, cleaning equipment, and linen are available after normal duty hours for resident/guest requirements.
• Consult with assistant manager/manager when work practices, techniques, records, and other functions are not in compliance with instructions.
• Fully implements all safety, fire prevention, SDS and environmental/industrial hygiene requirements.
• Keeps the front desk and lobby area clean, neat, and orderly in appearance.
• May be required to act as Front Desk Associate Leader in their absence.
• Performs other related duties as assigned.

BASIC JOB QUALIFICATIONS: (Knowledge, Skills, and Abilities (KSAs)

• Must speak, read and understand English language both orally and in writing.
• Ability to handle, control, and account for large amount of cash.
• Working knowledge of cleaning procedures and proper use of cleaning equipment and approved, commonly used chemicals (including Safety Data Sheet), and adhere to basic safety, environmental, and fire prevention policies, procedures, and regulations as required.
• Must be proficient with calculator and basic computer software (word processing and spreadsheet), including knowledge of the property management system. Property Management System (PMS) training is provided.
• CNIC Navy Lodging Program Front Desk Certification and Annual Re-certification are provided.
• Must pass the overseas medical screening and be in good health.
• Must possess basic math, reading and computer skills.

JOB SPECIFICATIONS: SPECIAL CERTIFICATIONS OR TRAINING

• Oral and Written English Communication. Must be able to communicate clearly and effectively both verbally and in writing in English.

EDUCATION:

• High School graduate or its equivalent.
• Attended formal education course in front office operations studies or equivalent training is preferred.

EXPERIENCE:

• Minimum of two  (2) year of work experience that demonstrates knowledge of basic principle, concepts, standards, regulations and administration related to hospitality operations, customer service, reservations, front desk, and night audit functions.

MANDATORY REQUIREMENT:

Only candidates with valid passports are encouraged to apply.

Salary is paid in dollars and the breakdown is as follows:

• If one works for 48hours per week – $ 540.00 (Net Salary)

Other benefits include;

• Free meals (breakfast, lunch and dinner) will be provided.
• Laundry facility – Available.

Please note these are being reviewed on rolling basis.

Only shortlisted candidates will be contacted.

For your application to be considered please adhere to the above instructions

APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:

OFFICIAL WEBSITE LINK