Job Purpose Statement

Driving of Customer Experience engagements aimed at engraining the service culture across the organization through trainings and implementation of feedback received across the bank. To focus on the people side of service, including cascade of the Customer Experience Essence, Service Standards and igniter led engagements. Entrench customer centricity in product and service delivery across all customer touch points

Ideal Job Specifications

Academic:

• University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

• Proficient in use of relevant MS Office applications and statistical packages.
• Certification in Quality Assurance an added advantage
• Quality Assurance experience an added advantage
• Project management

Desired work experience:

• At least 5 years working experience in a customer service environment

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OFFICIAL WEBSITE LINK