General Manager
Key Responsibilities.
- Improve operational management systems, processes, and best practices to ensure efficiency and effectiveness.
- Ensure the organization’s processes remain legally compliant; all legal and regulatory requirements are met and compliance is maintained.
- Oversee the Operations, Human Resources, and IT departments and conduct regular meetings with Department Heads to ensure that priorities are clear and coordination is excellent, and negotiate operational objectives and performance goals.
- Implement strategies to increase the quality of customer experience and implement best practices across all levels.
- Manage, grow, and scale up the microfinance operations in line with the 2023-2025 strategic plan.
- Develop and formalize the operations toolkit, based on own experience/expertise, industry research, global best practices, and alignment with the organization’s strategic objectives.
- Perform quality controls and monitor business operations through KPIs & achievable targets.
- Ensure that there are appropriate systems, processes, and tools, including branch operations, to support the effective execution of the company’s business operations.
- Contribute to the industry’s work on microfinance operations best practices, and disseminate the organization’s lessons learned across the industry and to key internal/external stakeholders.
- Ensure the Department Heads evaluate and take actions that are consistent with the overall strategy which will lead to high performance.
- Advise the board on strategic business development and key corporate planning issues and make recommendations on major business decisions.
- Keep the board informed about business activities, potential threats, opportunities, and recommended actions.
- Responsible for the development and launch of new products and assist the team in conducting periodic reviews and analyses of new products.
- Take charge of and work towards the achievement of the Company’s financial and operating goals and objectives.
- Champion the annual planning/budgeting process and closely monitor budgets
- Ensure adherence to the annual budget and build an organizational culture based on performance by communicating rewards and consequences.
- Ensure effective internal controls are in place and ensure compliance with applicable regulatory laws and rules governing financial institutions.
Qualifications
- A strong business driver, with a Degree in Business Management, Banking, Finance, or other relevant fields.
- 7 – 10 years experience in the Finance/Lending sector, 4 of which should have been in senior management or executive role.
- Specialized training in SME lending or micro-credit is an advantage.
- Thorough knowledge and experience of the lending regulatory framework
- Proven leadership and business growth abilities.
- Strong interpersonal, communication, and customer service skills.
- A strong business understanding and an appreciation of financials.
- Demonstrated ability to create partnerships to deliver integrated solutions to clients, and increase revenue lines.
Closing: 15th December 2022
Accountant
Key Responsibilities:
Accounting
- Oversee the receivables with the support of the team to ensure all payments are followed up and paid on time.
- Do the monthly filing for VAT.
- Oversee the payables and ensure all payments are made on time.
- Administer the company’s payroll and file for monthly statutory returns (P.A.Y.E, NHIF, NSSF, and HELB) on time.
- Provide accounting reports that are relevant for audit process and follow up on implementation of audit recommendations.
- Suggest upgrades or added features on the Accounting Software and services that may be of interest to clients.
- Establish strong customer relationship by providing accurate and timely information to customers regarding inquiries such as products, pricing, quotes and issues/concerns.
- Familiarize yourself with all products and services offered by our company.
- Participate in client meetings to report business prospect and status updates to management and clients.
- Update and maintain customer information database on regular basis.
- Work closely with the team to develop and implement our business development strategy.
Key Skills and Qualifications
- Bachelor’s degree in business related courses with (Accounting) option, CPA K
- 3-5 years+ work experience, ERP experience is required.
- Experience working in an IT Industry as an added advantagez4z.
- Relationship management skills will be vital in this role.
- Resourceful, with outstanding research skills.
- Excellent written and verbal communication.
- Male candidates are encouraged to apply.
Closing: 15th December 2022
Office Administrator
Key Responsibilities:
- Receive walk-in visitors and clients and notify the appropriate staff – you are expected to be professional and empathetic to our guests and clients.
- You will be expected to know our products, pricing, and company offerings.
- Your work will be tied to the customer support team; communicating and coordinating with colleagues to ensure customer queries are resolved is a key part of this role.
- Manage the team’s appointments, meetings, and conference room schedule to ensure effectiveness and efficiency.
- Oversee purchasing and maintenance of office supplies, equipment, furniture i.e., stationery, business cards, branded goods, kitchen supplies, bottled water, etc
- Handle post/courier deliveries & collections and ensure it gets to the respective recipient/Staff.
- Support the team in updating customer information on invoices or any relevant tasks in the smooth running of the office
- Demonstrate great time and personal management skills.
Key Qualifications:
- Degree/Diploma in IT, or related course.
- 2 years of working experience in a similar position.
- Tech savvy/have a high affinity for IT.
- Ability to maintain a high level of integrity and discretion in handling confidential information.
- Proficiency in a variety of computer software applications including Microsoft Office Suite (Word, Excel, Outlook).
- Multi-tasking and time-management skills are vital in this role.
- If you can stay calm when customers are stressed or upset, this job is for you.
- Ability to prioritize tasks.
- Should be super presentable.
Closing: 15th December 2022
Human Resource Officer
Responsibilities
- Provide clerical and administrative support in the Human Resource department.
- Assist with day-to-day operations of the HR functions and duties.
- Compile and update employee records (hard and soft copies).
- Process documentation and prepare reports relating to personnel activities: staffing, recruitment, training, grievances, performance evaluations, etc.
- Coordinate HR projects (meetings, training, legal, surveys, etc.) and take minutes.
- Deal with employee requests regarding human resources issues, rules, and regulations
- Assist in payroll preparation by providing relevant data (absences, bonuses, leaves, etc.)
- Communicate with public services when necessary.
- Properly handle complaints and grievance procedures.
- Coordinate communication with candidates and schedule interviews.
- Assist our recruiters to source candidates and coordinating the recruiting process up to the induction.
- Participate in employee disciplinary procedure by; writing show cause letters, scheduling disciplinary hearing meetings, minutes taking, and drafting the necessary disciplinary letters as per the disciplinary process
- Issues performance feedback letters, action plans, and any other reports from the performance appraisals as per the stipulated templates with the guidance of the HRM
- Help formulate and amend HR policies as required for the success of the department and the company.
- Managing travel through booking flights and accommodation, managing company fuel and tracking travel expenses
- Tracking of employee leave and attendance
- Manage the company brand and developing initiatives that support its brand amplification
- Managing employee wellbeing and coming up with the initiatives that lead to its betterment
Requirements
- Bachelor’s degree in Human Resource Management or Business degree with a focus on Human Resource Management.
- At least 4 years’ experience in a busy working environment such as in Fast Moving Consumer Goods
- Must be well conversant with the labour laws, ethical HR practices and government regulations that concern workplaces and employment matters
- Must be a Member of IHRM.
- Proficiency in Microsoft Excel, Microsoft Word, Outlook, and PowerPoint.
- Good oral and written communication skills.
- Flexibility – be open to change and new information.
- Proactive- Comes up with new initiatives that leads to betterment of the business
Closing: 9th December 2022
Business Development Manager – Corporate Healthcare & Insurance
Key Responsibilities:
- Drives business development goals in generating business leads and opportunities, expanding existing clients, and identifying and pursuing cross-selling opportunities.
- Developing and maintaining relationships with key accounts and major clients by making regular visits to discuss their evolving needs, assessing the quality of the company’s relationship, and anticipating new marketing opportunities.
- Researching and developing marketing opportunities and strategic plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the facility’s marketing goals.
- Maintain business reports and comparative statistics of the business making relevant returns as may be required.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Gathering, investigating, and summarizing market data and trends and adjusting the marketing needs to meet changing market demands.
- Ensure 100% compliance with Internal control procedures, and implement initiatives to ensure a fraud-free environment. Comply with all statutory and regulatory guidelines.
- Negotiating contract.
- Attending and organizing trade exhibitions, conferences, and meetings
- Managing budgets.
Key Requirements
- Degree /Diploma in a business-related field.
- 5 years’ experience in Healthcare or the Corporate Medical Insurance industry is a MUST.
- Demonstrated ability to develop executive-level presentations and present ideas persuasively to an executive-level audience.
- Demonstrated ability to build strong working relationships across all levels of the organization and work both independently and with others.
- Excellent time management, organization, and prioritization skills.
- Strong business and marketing acumen. Ability to leverage research and competitive intelligence to identify business opportunities and support go-to-market strategies.
- In-depth knowledge of the market and the changing environment.
- Strong negotiation and problem-solving skills.
- Proactive and assertive with strong relational and networking skills.
Closing: 9th December 2022
Executive Assistant
Key Responsibilities
- Help the company President to increase their effectiveness within the company by providing the President with administrative support and creative, problem-solving perspectives.
- Support the President primarily and provide additional support to executive team members, as directed, to ensure that company goals and objectives are accomplished and that operations run efficiently.
- Maintain and refine internal processes that support upper management companywide, and coordinate internal and external resources to expedite workflows.
- Plan and orchestrate work to ensure that senior executives’ priorities are met, organizational goals are achieved, and best practices are upheld.
- Provide administrative and office support, such as typing, dictation, spreadsheet creation, faxing, and maintenance of filing system and contacts database.
- Coordinate complex scheduling and calendar management, as well as content and flow of information to senior executives.
- Manage the daily activities of the President, including their schedule, email, Whatsapp, phone calls, and other communications.
- Schedule meetings for the President, assist and support in preparing for meetings, prepare documents and reports for meetings, take meeting notes, create and manage action item lists from meetings, add action items to project timeline calendars, keep track of deadlines, and evaluate these priorities daily with the President.
- Review, prioritize and respond to emails; answer and return phone calls; organize documents; maintain records; place and receive orders; run errands; and any other administrative tasks that help the President for both business and personal reasons.
- Be easily assessable for after-hour travel, scheduling, and other needs.
- May serve on special projects and committees, or act as manager or department representative.
- Works closely and effectively with the President to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
- Maintains company birthday, and celebration schedules. Notify the President of important dates such as employee birthdays and anniversaries.
- Maintain professionalism and strict confidentiality with all materials, manage sensitive matters with a high level of confidentiality and discretion.
- Plan, coordinate, organize, and help at various company meetings, events, and celebrations.
- Prepare reports, memos, invoices letters, and other documents.
- Research and conduct data analysis to prepare documents for review and presentation by boards of directors, committees, and executives.
- Act as the point of contact among executives, employees, clients, and other external partners.
- Manage information flow in a timely and accurate manner.
Required Skills & Qualifications
- Bachelor’s Degree in Business Administration, Higher Diploma in Business Administration, or a degree in a similar administrative field is required.
- Minimum of 3 years of proven experience in an administrative role reporting directly to upper management, preferably with previous experience as an assistant to a company executive.
- Proficiency in Word Processing and Spreadsheet programs (Word & Excel or Google Docs & Sheets is a must).
- Capability to write in American dialect English with the highest standards of professionalism, writing style, punctuation, formatting, and with a personal and relatable fashion is required.
- Previous experience in customer service, particularly email and phone correspondence.
- Demonstrated ability to analyze and resolve problems in the daily operations of an office.
- Ability to prioritize work schedules and meet strict commitments and deadlines.
- Excellent knowledge of and experience with computers and modern systems of communication.
- Fully developed communication skills to work positively and proficiently within a team environment.
- Demonstrated sensitivity, awareness, and the ability to effectively work with team members and clients.
- Must be a fast learner, highly self-motivated, capable of producing high-impact work without supervision, adaptable, and self-confident.
- A creative mind that can solve problems and come up with ideas to improve workflow and efficiency.
- Mental and emotional fortitude to thrive in a fast pace, high-production, performance-driven environment.
- Outstanding organizational and time management skills
- Discretion and confidentiality
- Familiarity with office gadgets and applications (e.g., e-calendars and copy machines)
- Required to work on a USA business hours work schedule, working afternoons to late evenings in Kenya time
Closing: 13th December 2022
Inside Sales Representative
Key Responsibilities:
- The representative will be involved in the sale of medical equipment.
- Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities.
- Taking orders and following up on payments.
- Gather current marketplace information on newly introduced products, delivery, schedules, pricing and merchandising techniques in order to monitor competition.
- Sell the company’s products to potential clients.
- Make and submit orders by referring to product literature and price list.
- Push for sales within the company portfolio.
- Present, promote and sell products/services to existing and prospective customers.
- Proactively seeking ways to drive and streamline daily marketing processes and procedures that supports high performance.
- Be part of concept development in relation to the market and sales trends, consumer demographics, preferences, needs and buying habits in the real estate industry.
- Following through on the sales documentations for clients.
- Reach out to customer leads through email, phone calls, social media
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Supply sales manager with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
- Debt collection, invoicing, collecting cheques and cash.
- Keep abreast of best practices and promotional trends.
- Perform any other duties assigned by your supervisor.
Qualifications
- Minimum Diploma in Sales and marketing or related field
- Should have at least a minimum of two years’ experience in sales of medical or pharmaceutical equipment
- Should have a proven ability to achieve and surpass sales targets
- Must have good computer skills and proficiency in MS Office suite
- Excellent customer service skills, strong organizational skills and the ability to multi-task.
- Excellent verbal, written communication and presentation skills are required.
- Self-motivated and creative
- Disciplined and work with minimal supervision
- Honest and transparent
Closing: 13th December 2022
USE THE EMAIL BELOW TO SUBMIT YOUR APPLICATION :
If you are up to the challenge, and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject: (Accountant-Technology) (Office Administrator- IT) (General Manager (GM) – Microfinance) (Business Development Manager – Corporate Healthcare & Insurance) (Human Resource Officer) (Executive Assistant) (Inside Sales Representative) to vacancies@corporatestaffing.co.ke before the application deadline indicated alongside each position
