Responsibilities Duties:

• Assist patients to complete all necessary forms and documentation including medical insurance records with all due accuracy.
• Ensure that all patients information is entered onto the system promptly and accurately to avoid claims return i.e Register patients according to established protocols in the hospital
• Ensure all patient information is accurate including billing
• Should be fully updated on all services and their costs.
• Patients must get the very accurate information on first call.
• Ensure the reception area is well maintained, neat and clean
• Shall ensure at all times that the patient’s privacy and confidentiality is safeguarded
• Any other duty as maybe assigned from time to time by the supervisor

Academic Qualifications/Professional Skills/Expertise:    

• Diploma in Secretarial / Front Office  2-3 years’ working experience in a hospital
• Excellent communication skills, both verbal and written.
• Professional appearance and demeanor.
• Strong organizational skills and attention to detail.

Experience Length Required (Number of Years)    

• 2