About the job
This is a middle management position requiring potential applicants to have had at least first line management
experience besides the technical experience that is related to credit management.
Responsible for the business strategy for the branches under jurisdiction the Operations Officer (OO) takes leadership
and outlines the actions and business decisions at the operations to reach its business goals and objectives upon
ratification by Management. Accordingly, the OO is required to influence the strategic and business mindset and
capabilities of branches under jurisdiction through inspiring and motivating branch staff, collaborating with management
and other stakeholders, continuous learning, and driving innovation for competitive services.
Responsibilities
• Operations Strategy and Business Leadership:
1. Develop annual plans and budgets in collaboration with branch managers.
2. Conduct competition and market analysis for informed decision-making.
3. Create business growth strategies for acquiring new clients and expanding services.
4. Ensure delivery of the Customer Value Proposition.
• Human Resource Management and Development:
1. Implement the Yehu Employee Value Proposition for staff growth and well-being.
2. Manage the Performance Management Process for continuous improvement.
3. Provide staff support, empowerment, and accountability through training and mentoring.
• Financial and Portfolio Management:
1. Manage the portfolio for quality and growth through screening and recruitment.
2. Oversee the nursing of centers, loan appraisal, and disbursements.
3. Monitor collection practices and center management.
4. Management of the delinquent cases as per the delinquency management policy
5. Ensure financial management for sustainability and efficient resource utilization.
• Risk Management and Controls:
1. Assess and manage risks using the Enterprise-Wide Risk Management framework.
2. Implement internal controls to optimize performance and safeguard assets.
• Innovation and Change Management:
1. Foster innovation and creativity for improved efficiency and competitiveness.
2. Identify opportunities to enhance products and services.
• Public Relations and Stakeholder Management:
1. Represent the organization in approved forums and maintaining its image with stakeholders.
2. Engage in authorized communication forums in consultation with management.
3
Qualifications
1.1 Financial skills-A strong understanding of financial concepts and principles, including financial statements, cash
flow management, credit analysis, and risk assessment.
1.2 Analytical Skills-The ability to analyze financial data, identify trends, and make data-driven decisions and to
assess creditworthiness, evaluate financial performance, and identify potential risks.
1.3 Mentorship skills-Strong leadership qualities to inspire and motivate teams, delegate tasks, provide guidance,
and foster a positive work environment.
1.4 Strategic Planning/Macro environmental analysis -setting strategic objectives, analyzing market trends,
identifying growth opportunities, and developing strategies to expand operations.
1.5 Risk Management- Identifying, assessing, and mitigating risks, implementing effective internal controls, and
ensuring compliance with regulatory requirements.
1.6 Effective Communication: Ability able to convey organizational goals, strategies, and expectations, as well as
advocate for the needs of branch and staff to management and building strong relationships with clients,
colleagues, and external stakeholders.-
1.7 Reporting and presentation skills and writings skills-Proficiently gathering relevant data, conducting insightful
analyses, and effectively convey findings in clear, well-structured reports and presentations, to support informed
decision-making, drive process improvements, and ensure efficient and transparent communication across the
organization.
Behavioral Competencies
2.1 Result-orientation-Understands the bigger picture and appreciates being measured and applying objective
criteria to assess customers to mitigate risks and enhance excellent customer experience.
2.2 Exemplary ethical behavior and commitment to upholding strong moral values and principles.
2.3 A track record of honesty, integrity, and accountability in professional interactions
2.4 Decisive and Independent-Ability to operate on own, consult and clarify where necessary and make informed
decisions.
2.5 Interpersonal Skills-Must be good with people in bad and good times, but firm and fair
2.6 Negotiation Skills- Must be a hard negotiator, with excellent professional persuasive approaches.
2.7 Communication Skills-Excellent written and verbal communication skills, report/proposal writing skills and
presentation skills.
2.8 Job execution- ability to work under pressure and self -driven with minimal administrative support.
3. Job Specifications
3.1 Academic Qualifications:
• A bachelor’s degree in a relevant field such as Business Administration, Finance, Economics, or a related
discipline.
3.2 Professional Qualifications:
• At least 5-7 years of progressive experience in microfinance, banking, or financial services, with a focus on
operations, branch management, or a similar role.
• Prior experience (> 2 years) in managing teams, including supervising branch managers or similar roles .
• Experience in strategic planning, business development, and portfolio management.
HOW TO APPLY
For those who are interested in this position, please submit the application letter and Curriculum Vitae with three
official references and scanned copies of your credentials to;
The Human Resources & Administration Officer Yehu
Microfinance Services Ltd
P.O. BOX 82120 – 80100
MOMBASA
Or you can also email the applications through info@yehu.org and hr@yehu.org The closing date for applications is
10th September 2023
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