PURPOSE:
The incumbent shall be responsible for the installation, configuration, upgrading, administration, development customization and monitoring of business applications. They shall also customize existing programs to meet user requirements; be responsible for system analysis and developments and to provide system, support and conduct user training.
PRIMARY RESPONSIBILITIES:
- Manage incident resolution time within the SLA target including technical operations, workarounds and changes implementation, and executing service requests, including on-call duties(ITSM);
- Rectify System bugs as per priority requirements in the SLA documents;
- Customize existing programs to meet user requirements (including coming up with new reports;
- Work with Internal IT team, vendors and 3rd parties to ensure technical service level compliance for services. Patch management and deployments;
- Develop and monitor systems to align them to user requirements;
- Work directly with the Database Administrators to review the database backups and archiving of data to ensure they are adequate and reliable;
- Generation of best practices and process improvements, ideas to improve efficiency in Systems used by the business and providing technical advice on evaluation of new applications;
- Design access control mechanisms and privileges to the enterprise applications;
- Integrate business systems within the CIC Group systems;
- Test the business continuity plan for the application systems;
- Prepare deliverables to support timely development and deployment of solutions such as application guides, test cases and test plans;
- Translate software requirements into workable, quality programming code as well as maintain and develop programs for use in business using various database and software tools;
- Generation of ideas to improve efficiency in software and applications used by the business;
- Responsible for the communication of major incidents and ensuring the delivery of the reports to senior stakeholders and
- Any other duties as may be assigned from time to time.
Education
- Bachelor’s degree in ICT or in a related field
Professional Qualifications
- ITIL certification
Academic, Professional and Technical Competencies Required:
Essential Knowledge/Skills and Experience Required:
- Minimum of four (4) years’ relevant experience
- Experience in applications development, which includes system customization and report designs
- Experience in programing languages preferably C/AL, AL or Oracle PLSQL
- Experience in RDMS preferably MS SQL Server or Oracle
- Good analytical skills
- Problem solving skills
Desirable knowledge/skills and Experience Required:
- Knowledge in Microsoft Dynamics NAV 2016 or Dynamics 365 Business Central will be an added advantage
- Excellent interpersonal skills
- Technical competence in insurance
- Excellent communication and presentation skills
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