PURPOSE:

The incumbent shall be responsible for the installation, configuration, upgrading, administration, development customization and monitoring of business applications. They shall also customize existing programs to meet user requirements; be responsible for system analysis and developments and to provide system, support and conduct user training.

PRIMARY RESPONSIBILITIES:

• Manage incident resolution time within the SLA target including technical operations, workarounds and changes implementation, and executing service requests, including on-call duties(ITSM);
• Rectify System bugs as per priority requirements in the SLA documents;
• Customize existing programs to meet user requirements (including coming up with new reports;
• Work with Internal IT team, vendors and 3rd parties to ensure technical service level compliance for services. Patch management and deployments;
• Develop and monitor systems to align them to user requirements;
• Work directly with the Database Administrators to review the database backups and archiving of data to ensure they are adequate and reliable;
• Generation of best practices and process improvements, ideas to improve efficiency in Systems used by the business and providing technical advice on evaluation of new applications;
• Design access control mechanisms and privileges to the enterprise applications;
• Integrate business systems within the CIC Group systems;
• Test the business continuity plan for the application systems;
• Prepare deliverables to support timely development and deployment of solutions such as application guides, test cases and test plans;
• Translate software requirements into workable, quality programming code as well as maintain and develop programs for use in business using various database and software tools;
• Generation of ideas to improve efficiency in software and applications used by the business;
• Responsible for the communication of major incidents and ensuring the delivery of the reports to senior stakeholders and
• Any other duties as may be assigned from time to time.

Education    

• Bachelor’s degree in ICT or in a related field        

Professional Qualifications     

• ITIL certification

Academic, Professional and Technical Competencies Required:

Essential Knowledge/Skills and Experience Required:

• Minimum of four (4) years’ relevant experience
• Experience in applications development, which includes system customization and report designs
• Experience in programing languages preferably C/AL, AL or Oracle PLSQL
• Experience in RDMS preferably MS SQL Server or Oracle
• Good analytical skills
• Problem solving skills

Desirable knowledge/skills and Experience Required:

• Knowledge in Microsoft Dynamics NAV 2016 or Dynamics 365 Business Central will be an added advantage
• Excellent interpersonal skills
• Technical competence in insurance
• Excellent communication and presentation skills

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