Client Services and Health Records Officer
Role Summary
The role holder ensures client satisfaction by coordinating and facilitating a smooth admission and discharge process, handling medical billing and claims processing.
Key Duties and Responsibilities
- Accurately register patient details into the hospital systems ensuring proper documentation and data quality.
- Receive admission patients by confirming pre-admission information including hospital admission and discharge procedures, room selection, available facilities, visiting hours, hospital regulations/restrictions, and answering service inquiries.
- Create, store and retrieve patient files (including electronic files) while maintaining confidentiality.
- Establish payment arrangements with patients and/or health insurance companies by screening insurance information and obtaining pre-admission approvals.
- Analyze bills and medical documentation of admitted and medically discharged patients for accuracy and completion.
- Coordinate with all departments for proper billing and health records of patients.
- Prepare interim/final invoices and engage patients, insurance companies and other third parties on a regular basis to ensure payments are made on time.
- Follow up with patients and/or health insurance companies when payment lapses occur.
- Receive payments by cash, mobile platforms, bank cards etc. as per hospital processes.
- Discharge patients upon payment of the bill and ensure health records are properly filed.
- Analyze all medical claims before submission (physical or electronic) to ensure they meet insurance or corporate contractual requirements for payment.
- Prepare reports and respond to inquiries or concerns regarding billing activities.
- Attend to client concerns and record comments, suggestions and enquiries raised in various platforms to improve customer service.
- Prepare and timely submit dynamic progress reports, including reliable medical statistics, health information to the Supervisor.
- Serve and protect the hospital’s image by adhering to professional standards, hospital policies and procedures.
- Perform any other duties as may be assigned by the Supervisor from time to time.
Competencies Required
- Excellent customer service skills, empathetic to patients of all ages.
- Effective communication skills – listening, oral and written.
- Highly ethical, has integrity and observes confidentiality.
- Attention to detail.
- Confident, persistent and assertive.
- Ability to multi-task, work under pressure and with minimum supervision.
- Highly organized with good time management skills.
- Strong problem solving, conflict resolution and sound judgement skills.
- A team player with good people management skills.
- Business awareness and a good knowledge of current industry trends.
Requirements
- Diploma in Health Records and Information Technology or Degree in Health Records and Information Management.
- Diploma / Degree in Business Administration, Commerce or Accounting or their equivalent CPA Part IV Certification from a recognized institution is an added advantage.
- Must be registered and licensed by the Association of Medical Records Officers (Kenya).
- Knowledge of medical terminology, medical insurance billing and medical documentation evaluation.
- At least two (2) years’ experience in a similar position, preferably in a busy urban hospital setting.
- Good working knowledge on MS Office Suite (Excel, Word, PowerPoint and Outlook) and Internet.
Pharmaceutical Technologist
Role Summary
Provide outstanding professional pharmaceutical services to all clients.
Duties and Responsibilities
- Receive prescriptions from Clinicians and dispense drugs to patients in a timely, safe and accurate manner.
- Ensure an outstanding client experience.
- Ensure efficient pharmacy service flow by managing turn-around time.
- Proactively address and follow up client concerns and provide timely feedback.
- Ensuring correct entry of data into the system and registers provided.
- Implementing quality assurance programs at the department.
- Ensure the pharmacy is well stocked with the required pharmaceuticals and non-pharmaceuticals and avoiding overstocking i.e. stock management.
- Lead, organize and plan performance of the pharmacy to provide efficient services at all times.
- Ensure high standards of hygiene, order and cleanliness are maintained at the pharmacy at all times.
- Organize and participate in departmental and interdepartmental meetings as required.
- Ensure smooth flow of information between the department and management.
- Preparation and timely submission of expected regular reports to the facility and department supervisors.
- Assist in the formulation, review and implementation of relevant policies and procedures.
- Participate in clinical audits.
Competencies Required
- Excellent clinical acumen.
- Excellent customer service skills.
- Effective communication skills – listening, oral and written.
- Good interpersonal skills and a team player.
- Empathetic to patients of all ages.
- Ability to work under pressure with minimum supervision.
- Highly organized with good time management skills.
- Problem solving, conflict resolution and crisis management skills.
- Analytical and decision making skills.
- Report writing and presentation skills.
- Desire for personal development, improvement and learning.
Requirements
- Diploma in Pharmaceutical Technology from a recognized institution.
- At least three (3) years relevant work experience in a busy pharmacy with experience in inventory control and management.
- Must be registered and licensed by the Kenya Pharmacy and Poisons Board.
- Valid Practicing License.
- Proficiency in MS Office Suite (Excel, Word and PowerPoint).
- Certificate of Good Conduct.
Registered Clinical Officer III
Role Summary
Ensure high quality clinical care is given to all patients through provision of evidence-based clinical services as a Registered Clinical Officer.
Duties and Responsibilities
- Perform medical consultations.
- Provide treatment and guidance to patients as per the clinical guidelines and protocols adopted by the hospital.
- Perform ward rounds and manage patients in the wards in consultation with the clinical team and specialists within our panel.
- Perform minor procedures as per training and skill.
- Document all aspects of patient care and maintain accurate and complete medical records.
- Ensure that all patient data and information is handled with confidentiality.
- Ensure 24hr coverage of the hospital by a clinician through participating in the development of comprehensive monthly duty coverage rosters.
- Assist in the formulation and review of relevant clinical guidelines, protocols, policies and procedures.
- Coordinate, participate and present in health talks, outreach & wellness activities in consultation with the immediate supervisor.
- Coordinate, participate and present in Continuous Medical Education (CME) events.
- Participate in clinical audits.
- Assist in the orientation of new and locum clinicians, working hand in hand with the immediate supervisor.
Competencies Required
- Excellent clinical acumen.
- Excellent customer service skills.
- Effective communication skills – listening, oral and written.
- Good leadership and people management skills.
- Good interpersonal skills and a team player.
- Empathetic to patients of all ages.
- Ability to work under pressure with minimum supervision.
- Problem solving, conflict resolution and crisis management skills.
- Analytical and decision-making skills.
- Report writing and presentation skills.
- Desire for personal development, improvement and learning.
Requirements
- Diploma in Clinical Medicine and Surgery from a recognized institution.
- At least five (5) years relevant work experience in a busy hospital.
- Must be registered by the Clinical Officers Council in Kenya.
- Must have a valid Professional Practice License.
- Valid Competency in BLS, ACLS and ATLS are an added advantage.
- Proficiency in MS Office Suite (Excel, Word and PowerPoint).
How to apply:
Interested applicants who meet the requirements should email the below documents to [email protected] clearly indicating the job title on the email subject, no later than 5:00pm on or before 24th March, 2023.
- One-page cover letter addressed to Human Resource detailing how your skills and experience meet the job specifications. Indicate your current and expected remuneration.
- Detailed Curriculum Vitae including the names and contacts of three professional references.
- Copies of testimonials, certificates and any other supporting documents.
Only shortlisted candidates will be contacted.
