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Latest Jobs at Halisi Family Hospital

Client Services and Health Records Officer

Role Summary

The role holder ensures client satisfaction by coordinating and facilitating a smooth admission and discharge process, handling medical billing and claims processing.

Key Duties and Responsibilities

  • Accurately register patient details into the hospital systems ensuring proper documentation and data quality.
  • Receive admission patients by confirming pre-admission information including hospital admission and discharge procedures, room selection, available facilities, visiting hours, hospital regulations/restrictions, and answering service inquiries.
  • Create, store and retrieve patient files (including electronic files) while maintaining confidentiality.
  • Establish payment arrangements with patients and/or health insurance companies by screening insurance information and obtaining pre-admission approvals.
  • Analyze bills and medical documentation of admitted and medically discharged patients for accuracy and completion.
  • Coordinate with all departments for proper billing and health records of patients.
  • Prepare interim/final invoices and engage patients, insurance companies and other third parties on a regular basis to ensure payments are made on time.
  • Follow up with patients and/or health insurance companies when payment lapses occur.
  • Receive payments by cash, mobile platforms, bank cards etc. as per hospital processes.
  • Discharge patients upon payment of the bill and ensure health records are properly filed.
  • Analyze all medical claims before submission (physical or electronic) to ensure they meet insurance or corporate contractual requirements for payment.
  • Prepare reports and respond to inquiries or concerns regarding billing activities.
  • Attend to client concerns and record comments, suggestions and enquiries raised in various platforms to improve customer service.
  • Prepare and timely submit dynamic progress reports, including reliable medical statistics, health information to the Supervisor.
  • Serve and protect the hospital’s image by adhering to professional standards, hospital policies and procedures.
  • Perform any other duties as may be assigned by the Supervisor from time to time.

Competencies Required

  • Excellent customer service skills, empathetic to patients of all ages.
  • Effective communication skills – listening, oral and written.
  • Highly ethical, has integrity and observes confidentiality.
  • Attention to detail.
  • Confident, persistent and assertive.
  • Ability to multi-task, work under pressure and with minimum supervision.
  • Highly organized with good time management skills.
  • Strong problem solving, conflict resolution and sound judgement skills.
  • A team player with good people management skills.
  • Business awareness and a good knowledge of current industry trends.

Requirements

  • Diploma in Health Records and Information Technology or Degree in Health Records and Information Management.
  • Diploma / Degree in Business Administration, Commerce or Accounting or their equivalent CPA Part IV Certification from a recognized institution is an added advantage.
  • Must be registered and licensed by the Association of Medical Records Officers (Kenya).
  • Knowledge of medical terminology, medical insurance billing and medical documentation evaluation.
  • At least two (2) years’ experience in a similar position, preferably in a busy urban hospital setting.
  • Good working knowledge on MS Office Suite (Excel, Word, PowerPoint and Outlook) and Internet.

Pharmaceutical Technologist

Role Summary

Provide outstanding professional pharmaceutical services to all clients.

Duties and Responsibilities

  • Receive prescriptions from Clinicians and dispense drugs to patients in a timely, safe and accurate manner.
  • Ensure an outstanding client experience.
  • Ensure efficient pharmacy service flow by managing turn-around time.
  • Proactively address and follow up client concerns and provide timely feedback.
  • Ensuring correct entry of data into the system and registers provided.
  • Implementing quality assurance programs at the department.
  • Ensure the pharmacy is well stocked with the required pharmaceuticals and non-pharmaceuticals and avoiding overstocking i.e. stock management.
  • Lead, organize and plan performance of the pharmacy to provide efficient services at all times.
  • Ensure high standards of hygiene, order and cleanliness are maintained at the pharmacy at all times.
  • Organize and participate in departmental and interdepartmental meetings as required.
  • Ensure smooth flow of information between the department and management.
  • Preparation and timely submission of expected regular reports to the facility and department supervisors.
  • Assist in the formulation, review and implementation of relevant policies and procedures.
  • Participate in clinical audits.

Competencies Required

  • Excellent clinical acumen.
  • Excellent customer service skills.
  • Effective communication skills – listening, oral and written.
  • Good interpersonal skills and a team player.
  • Empathetic to patients of all ages.
  • Ability to work under pressure with minimum supervision.
  • Highly organized with good time management skills.
  • Problem solving, conflict resolution and crisis management skills.
  • Analytical and decision making skills.
  • Report writing and presentation skills.
  • Desire for personal development, improvement and learning.

Requirements

  • Diploma in Pharmaceutical Technology from a recognized institution.
  • At least three (3) years relevant work experience in a busy pharmacy with experience in inventory control and management.
  • Must be registered and licensed by the Kenya Pharmacy and Poisons Board.
  • Valid Practicing License.
  • Proficiency in MS Office Suite (Excel, Word and PowerPoint).
  • Certificate of Good Conduct.

Registered Clinical Officer III

 

Role Summary

Ensure high quality clinical care is given to all patients through provision of evidence-based clinical services as a Registered Clinical Officer.

Duties and Responsibilities

  • Perform medical consultations.
  • Provide treatment and guidance to patients as per the clinical guidelines and protocols adopted by the hospital.
  • Perform ward rounds and manage patients in the wards in consultation with the clinical team and specialists within our panel.
  • Perform minor procedures as per training and skill.
  • Document all aspects of patient care and maintain accurate and complete medical records.
  • Ensure that all patient data and information is handled with confidentiality.
  • Ensure 24hr coverage of the hospital by a clinician through participating in the development of comprehensive monthly duty coverage rosters.
  • Assist in the formulation and review of relevant clinical guidelines, protocols, policies and procedures.
  • Coordinate, participate and present in health talks, outreach & wellness activities in consultation with the immediate supervisor.
  • Coordinate, participate and present in Continuous Medical Education (CME) events.
  • Participate in clinical audits.
  • Assist in the orientation of new and locum clinicians, working hand in hand with the immediate supervisor.

Competencies Required

  • Excellent clinical acumen.
  • Excellent customer service skills.
  • Effective communication skills – listening, oral and written.
  • Good leadership and people management skills.
  • Good interpersonal skills and a team player.
  • Empathetic to patients of all ages.
  • Ability to work under pressure with minimum supervision.
  • Problem solving, conflict resolution and crisis management skills.
  • Analytical and decision-making skills.
  • Report writing and presentation skills.
  • Desire for personal development, improvement and learning.

Requirements

  • Diploma in Clinical Medicine and Surgery from a recognized institution.
  • At least five (5) years relevant work experience in a busy hospital.
  • Must be registered by the Clinical Officers Council in Kenya.
  • Must have a valid Professional Practice License.
  • Valid Competency in BLS, ACLS and ATLS are an added advantage.
  • Proficiency in MS Office Suite (Excel, Word and PowerPoint).

How to apply:

Interested applicants who meet the requirements should email the below documents to [email protected] clearly indicating the job title on the email subject, no later than 5:00pm on or before 24th March, 2023.

  • One-page cover letter addressed to Human Resource detailing how your skills and experience meet the job specifications. Indicate your current and expected remuneration.
  • Detailed Curriculum Vitae including the names and contacts of three professional references.
  • Copies of testimonials, certificates and any other supporting documents.

Only shortlisted candidates will be contacted.