Duties
- The jobholder will screen and prepare Immigrant Visa (IV) applications according to a complex set of laws and procedures. Procedures are standardized and policies are clearly defined.
- The jobholder will file and track the status of cases through a computerized system, print visas, and perform quality checks on all documents.
- The position also involves translation duties, frequent public interaction, the handling of sensitive personal information, drafting letters, email correspondence, and the use of multiple computer databases and applications.
- He/she assists the Fraud Prevention Unit (FPU) on cases requiring further questioning or follow-up.
- The jobholder maintains a strong working knowledge of consular district geography, including cultural considerations for the six designated countries (Kenya, Burundi, Uganda, Eritrea, South Sudan and Somalia) for which U.S. Embassy Nairobi processes IV/DV cases. The incumbent reports to and is supervised by the LES supervisor of the IV/DV Unit.
Qualifications and Evaluations
Requirements:
EXPERIENCE:
- Minimum of 4 years’ experience in an office environment translating for the public as needed, handling administrative-related duties and providing customer service is required.
JOB KNOWLEDGE:
- Experience in an office environment handling administrative duties and dealing with customer service.
Education Requirements:
- A high school diploma and 2 years of college studies is required.
