Job Description

Take incoming calls from customers requiring support, or who have questions or queries about the services offered, speak with customers and manage and escalate the call as required.
Monitor the social media inboxes through various platforms, ensuring the response rate is kept in line with service levels.
Open new company accounts, and keep them updated using the company EPR.
Prepare various reports, such as customer and product, by pulling and analysing data.
Manage petty cash and cash balancing, ensure that all company stationery and consumables are ordered in advance and that they do not run out.
Manage meeting schedules, and calendars, assist with the creation and set up of in person and online meetings as needed.
Ensure a proper filing system is implemented and used to store files and information accurately and securely, in line with company standards.
Work in line with data protection guidelines, ensuring company and customer information is secured.

Minimum of 2 years’ previous experience in a customer facing role, either via phone, in person or online customer support.
Strong communication skills, both written and verbal with a strong command on English.
Demonstrated ability to use computer systems such as Microsoft Packages, and online meeting and collaboration tools, able to learn and adapt to new tech and systems easily.
Well-rounded knowledge of social media platforms such as Instagram, Facebook and LinkedIn and their comment and inbox functionalities.
Patient, kind and compassionate in nature, able to get to the root of the problem and help customers understand the causes and how it can be rectified.
Ability to build strong, trusting and lasting client relationships through excellent service standards.

Method of Application

Submit your CV, copies of relevant documents and Application to [email protected]
Use the title of the position as the subject of the email

Closing Date : 30 November. 2022

Customer Service Executive Job to apply.