Absa
- Nairobi
- Permanent
- Full-time
Job Summary
To provide support procedures to advise on, coordinate, and settle routine claims and is accountable for the finalisation of the claim end-to-end.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Responsibilities
- Ensure that all claims reported are registered in line with the company procedures and reserved accordingly; and also ensure that reserves are periodically reviewed.
- • Ensure that the allocated claims processes are performed within the time frames as agreed with clients, brokers and other departments to ensure service delivery.
- •Ensure that service providers fee notes, invoices and Discharge vouchers are settled within the set TATs
- •Review the performance of the service provider semiannually and escalate poor performance to Head of Claims.
- • Assist and manage queries escalated by staff, brokers, clients, or service providers to ensure timeous resolution.
- • Liaise and visit brokers, banks, Agents, and Direct clients to build relationships
- • Assist in the salvage’s disposal process.
- • Ensure that all the cost containment strategies in claims department are adhered to.
- • Collaborate with underwriting department on areas or actions that may minimize a loss or if action is recommended post a loss due to the risk.
- • Escalate poor performing accounts to Head of claims for management
