Triple Eden Resort Naivasha
- Kenya
- KSh 15,000 per month
- Permanent
- Full-time
Main Job Duties and Responsibilities
- welcome and greet guests
- answer and direct incoming calls
- inform guests of hotel rates and services
- make and confirm reservations for guests
- ensure proper room allocation
- register and check guests in
- confirm relevant guest information
- verify guest’s payment method
- verify and imprint credit cards for authorization
- issue room keys and direct guests to their rooms
- maintain clear and accurate records of guest room bookings
- compute all guest billings, accurately post charges to guest rooms and house accounts
- receive and transmit messages for guests
- retrieve mail, packages and documents for guests
- listen and respond to guest queries and requests both in-person and by phone
- provide accurate information about local attractions and services
- liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- complete and maintain any incident reports, daily activity reports or other reports requested by management
- manage conference/events bookings and scheduling
- close guest accounts and check guests out
- review accounts and charges with guests during the check-out process
- process accurate payment of guest accounts
- inform housekeeping when rooms have been vacated and are ready for cleaning
- monitor visitors to the hotel
- enforce rules and policies of the hotel
- maintain a neat and orderly front desk and reception area
- assist in online marketing of the hotel on Facebook, YouTube, Tiktok among other platforms
- compile daily accounts for the hotel departments
Education, Skills and Experience
- Certificate or Diploma in Front office Operations
- Guest/customer relations experience, preferably in a hospitality environment for 2 years +
- Strong working knowledge of relevant computer software including MS Office, Google Office suite, booking and payment systems
- Numeracy skills
- Administrative skills
Key Competencies and Qualities
- customer service orientation
- attention to detail and accuracy
- planning and organizing
- ability to multitask and prioritize
- professional appearance and attitude
- effective verbal and written communication skills
- ability to handle stress and stay calm under pressure
- conflict resolution skills
- decision-making and judgment skills
- teamwork
- flexible regarding work schedules
- ability to respond appropriately to diverse customers and guests
Remuneration:
The salary would be a combination of a basic salary and bonus scheme based on individual and team performance.
Salary Scale Kes 9-12k
– Meals provided
– Accommodation provided in a shared room
– Availability – immediately
