Applications are invited for visa processing officer positions, level 3 (LE3) at the Department of Home Affairs (Immigration and Border Protection section) at the Australian High Commission, Nairobi.
The LE3 Visa Processing Officers (VPO) work under the general direction of a manager to review, progress, assess, and finalise varying aspects of visa applications.
The key responsibilities of these positions include, but are not limited to:
- Undertaking visa related casework. Applying the relevant legislation and policy to support lawful and fair decisions in accordance with the relevant guidelines and regulations
- Working within stated service standards in a pressured environment, escalating sensitive and complex cases to senior staff in accordance with office protocols
- Preparing moderately complex written documentation for visa applicants and client correspondence
- Liaising with internal and external stakeholders on moderately complex operational and administrative matters
- Preparing recommendations for senior staff based on research and well-established policy and practices
- Maintaining records, including, but not limited to, client files and financial management
- Organising and taking responsibility for own workload, working cooperatively and harmoniously to deliver services in accordance with the client service charter standards and program outcomes
- Supporting risk management strategies and integrity standards in visa processing, including by maintaining knowledge of risk profiles and indicators in caseloads and reporting integrity concerns and trends
- Investigating the integrity of documents and other information in connection with visa applications
- Requesting and reviewing additional information to support visa applications
- Working in a team environment, assist with team tasks and assist with training of new staff
Required qualifications/experience:
- Strong written and oral English communication skills
- Demonstrated sensitivity to the needs of clients from a variety of backgrounds and with varying demands. Such situations may include telephone interaction, interviews, liaison, and representation, preparing reports and correspondence
- Demonstrated ability to respond and adapt to change. apply initiative, flexibility, and willingness to pursue continued improvement in the context of change within the organisation
- Highly developed time management skills, both individually and as part of a team, and the ability to work effectively, cooperatively, and flexibly in a team environment to respond to priorities and meet deadlines
- Demonstrated analytical skills with an ability to use multiple datasets and/or interpret and apply complex legislation and apply sound judgement in all cases
- Proficiency in computer software applications including Microsoft Word and Excel, and the capacity to learn new systems
Desirable qualifications/experience:
- Tertiary qualifications in a relevant field
- Experience in an application processing environment
Contract Conditions
Commencement salary:Â Kes. 161,213.00 per month
Vacancy type:Â Ongoing (permanent) and non-ongoing
Date of commencement:Â To be confirmed
Working hours:Â Full time (37.5 hours per week)
Probationary Period:Â Three months
Place of Work:Â Australian High Commission, Nairobi, Kenya
Application Guidelines
For any application to be ELIGIBLE, and therefore considered, it must:
- Be written in English.
- Include a Resume (CV) and Statement of Claims. These must be combined into a single (1) .pdf format document (i.e., do not submit as two separate attachments). Links to/or files shared by OneDrive, Google Drive, Dropbox, or any other external repository location will not be considered.
- Resume (CV)Â (maximum of two A4 pages) outlining previous relevant work experience and achievements. Please include the names and contact details (phone number and email addresses) of two referees that we have your consent to contact.
- Statement of Claims (maximum of one A4 page) addressing each selection criterion below in. In addressing each criterion, please ensure that you provide example(s) based on previous experience to demonstrate your capability.
- Understands – Provide an example when you have interpreted and applied legislation, policies, and procedures to make a decision;
- Connects – Provide an example when you have demonstrated a high level of written and oral communication skills (using English) to effectively communicate with clients from diverse backgrounds;
- Innovates – Describe a situation where you have shown initiative to improve workplace practices or processes.
- Be submitted in one application/email with subject name, ‘Application for LE3 and LE4 – [insert first name and last name]’. For example, Application for LE3 and LE4 – James Hannington. Note that there is no need to specify the position level in your application as successful applicants will be offered the position at the level that best match their qualifications and experiences.
Please also indicate in your application how you have heard about the vacancy, i.e., the High Commission website, Facebook, etc.
The closing date for applications is Tuesday 22nd April  2025, 4.30pm (Nairobi Time).
Applicants shortlisted for interview will be required to demonstrate language skills and may also be asked to undertake a Work Sample Test.
