Key Responsibilities

  • Attend to walk-in customers, providing exceptional customer service and product information.
  • Assist customers in selecting clothing, accessories, and managing fitting room requests.
  • Ensure the shop is organized, clean, and the merchandise is well-displayed at all times.
  • Handle cash register duties and process sales transactions accurately.
  • Manage stock, ensure proper inventory levels, and assist with stock replenishment.
  • Up sell and cross-sell products to maximize sales opportunities.
  • Handle customer inquiries, complaints, and feedback professionally.
  • Ensure that customers leave the store satisfied and with a positive brand experience.
  • Coordinate and communicate with customers online to process orders and manage delivery logistics.
  • Conduct regular inventory checks to minimize discrepancies.
  • Arrange and maintain store displays to enhance the shopping experience.
  • Ensure the store is visually appealing and organized at all times.

Job Requirements

  • Diploma in Business Administration or a related field
  • Customer service and sales experience – Prior experience in a retail environment is a plus.
  • Good written and verbal communication skills.
  • Ability to multitask and manage time efficiently.
  • Strong communication and interpersonal skills – Ability to engage with customers in a friendly and professional manner.
  • Organizational and time management abilities – Capable of multitasking and prioritizing tasks efficiently.
  • Ability to work in a fast-paced environment – Can handle busy store hours and manage multiple responsibilities.
  • Basic math skills for handling transactions – Comfortable managing cash and processing payments.
  • Fluency in English and Swahili – Strong verbal and written communication skill

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