Key Responsibilities
- Process customer orders, returns, and exchanges with precision, ensuring all transactions are recorded in Shopify.
- Manage inventory records, perform data entry for incoming products, and maintain accurate tracking of stock levels.
- Track and manage inventory purchasing activity, ensuring invoices are paid in a timely manner and payments are recorded in our MRP system.
- Coordinate with the supply chain team to update inventory status and resolve discrepancies.
- Generate regular reports on inventory status and provide insights on stock movement and customer demand.
- Resolve inventory or service problems by identifying issues, determining causes, selecting solutions, and ensuring resolution.
- Make independent decisions within assigned responsibilities and authority.
- Handle customer issues, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Stay updated on new products, services, and policy changes.
- Collaborate with the technical team and other departments to address customer concerns and feedback.
- Create and maintain a database of all written customer interactions with the goal of building an Adaptive AI chatbot that can continuously learn from answered questions.
- Respond to customer inquiries via email, phone, live chat, and HelpDesk, providing timely and accurate information.
Requirements
- Bachelor’s degree or diploma in a relevant field.
- At least 3 years in customer care, inventory management, and data entry.
- At least 16 years of experience in writing, speaking, and reading English.
- Familiarity with Shopify, Helpdesk, Microsoft Teams, Google Chat, Outlook, and Fulfilled by Amazon.
- IT Proficiency: Strong technology skills, including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Calendar, Gmail).
- Trained in AI fundamentals.
- Fluent in at least three languages (English is required).
- Access to a computer, phone, and unlimited high-speed internet (at least 100 Mbps).
- Strong organizational skills, attention to detail, ability to multitask, prioritize, and manage time effectively.
- Creativity, emotional intelligence, and ability to work independently or as part of a team.
- A confident communicator who can engage U.S.-based companies and clients clearly and present information concisely.
- Thrives on achieving targets and exceeding expectations.
- Demonstrated ability to build and maintain relationships, deliver exceptional service, and engage clients.
