Key Responsibilities
- Generate Sales – as per Targets – for Airtime, Acquistions & Devices
- Monitor our client’s inventory and consignment stock for accurate balance of inventory movements and physical stock daily
- Manage daily cash float and account for daily sales
- Support and implement the customer experience improvement strategies for increased sales
- Offer technical support to customers especially on configuration of data devices
- Principal Outputs for this role
- Revenue – Achieve set targets in Airtime, Routers, Handsets
- Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)
- Quality Acquisitions – in terms of FRA, ARPU
- Brand NPS –
- Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index
- Ticketing Customer Escalations & Offering First Level Resolution
- New Business Development –
- Looking for new leads & closing them,
- Document, Track, Manage, & Grow Individual Customer Database Portfolio
Qualifications & Experience
- Diploma/Bachelor’s Degree in Business, Marketing or related field
- At least 1 year experience in sales
