About the Role:
We are seeking a passionate and customer-centric Customer Support Executive to join our growing team. In this role, you will be the first point of contact for our clients who utilize our innovative digital payments platform. You will provide exceptional support, troubleshoot issues, and ensure customer satisfaction.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat promptly and professionally
• Assist customers in navigating the platform and resolving transaction-related concerns
• Identify customer pain points and provide solutions or escalate as necessary
• Maintain detailed records of customer interactions, feedback, and resolutions
• Collaborate with internal teams (Tech, Finance, Sales) to resolve customer issues.
• Educate customers on new features, updates, and best practices for using TendePay
• Monitor and report recurring issues to help improve the platform and service delivery
• Ensure a high level of customer satisfaction and build strong relationships.
• Assist clients with onboarding, training, and ongoing support
• Proactively identify and address potential customer issues
• Stay updated on product features, industry best practices, and regulatory changes
Qualifications & Requirements:
• 2+ years of experience in customer support, preferably in the fintech or SaaS industry
• Education: Degree in Business, Communications, IT, or a related field (preferred)
Skills:
• Excellent verbal and written communication skills
• Problem-solving mindset and ability to think on your feet
• Attention to detail and ability to multitask in a fast-paced environment
• Tech-savvy with the ability to learn and use digital tools efficiently
• Ability to remain calm and professional when handling difficult customers
• A team player with a positive attitude and a willingness to learn
Bonus Points:
• Experience with digital payments platform solutions or related technologies
• Knowledge of financial industry regulations and compliance requirements
Why Join TendePay?
• Career growth and professional development opportunities
• Work with a supportive team in a growing fintech company
• Make an impact by improving customer experiences in digital payments
Submit your Resume to [email protected] by 17th February 2025.
