Job Description
We are seeking a friendly and professional Hostess to join our team in Nairobi, Kenya. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.
- Greet and welcome guests in a warm and professional manner
- Manage reservations and seating arrangements efficiently
- Escort guests to their tables and provide menus
- Maintain an organized and clean reception area
- Coordinate with wait staff to ensure smooth service flow
- Handle customer inquiries and special requests promptly
- Assist in maintaining the overall appearance and cleanliness of the restaurant
- Manage waiting lists during peak hours
- Communicate effectively with kitchen and bar staff
- Promote special offers or menu items as directed by management
- Handle cash and credit card transactions when required
- Assist with coat check services if applicable
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ experience in a similar role within the hospitality industry
- Fluency in English; knowledge of Swahili or other local languages is a plus
- Strong communication and interpersonal skills
- Excellent customer service orientation
- Basic knowledge of restaurant operations and dining etiquette
- Ability to work in a fast-paced environment
- Proficiency in handling reservations systems and point-of-sale software
- Well-groomed appearance and a positive attitude
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Physical stamina to stand for extended periods
- Strong multitasking and organizational skills
- Ability to remain calm and professional under pressure
