Job Objective/ Purpose:
Manage the reception professionally at all times and ensure that all visitors, patients and clients are accorded timely, professional and compassionate service.
Key Responsibilities:
- Welcoming and assisting patients with Registration, completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current.
- Processing admissions and clearing the patient on discharge.
- Communicating with insurance companies for pre authorization, and to verify coverage for services provided by the hospital.
- Ensuring that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.
- Ensure that all incoming telephone calls are directed or transferred to the respective departments/ offices.
- Ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
- Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
- Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
- Maintain patient privacy and confidentiality at all times.
- Any other duty as assigned by the supervisor.
Person Specification
- Diploma in Front Office/Business Administration/ Health Records, or its equivalent.
- 2+ years’ experience in a similar role, preferably in a Hospital set-up
- Customer focus and results oriented
- Strong interpersonal skills, team playing abilities, and communication skills.
- Highly responsive, ethical and responsible
