Key Responsibilities
Customer & Distributor Relations
- Build and maintain strong relationships with pharmacies, clinics, and maternity centers within the assigned territory to ensure consistent product availability.
- Conduct regular visits and calls to existing customers to address their needs, gather feedback, and strengthen loyalty to MSK products.
- Identify and onboard new customers, including pharmacies, clinics, and maternities, expanding MSK’s market reach and ensuring comprehensive territory coverage.
- Collaborate with distributors to ensure timely fulfillment of orders, proper stock levels, and adherence to sales targets for secondary sales.
- Monitor distributor performance and resolve issues related to stock depletion, order processing, and delivery delays to maintain seamless operations.
Sales & Order Management
- Promote and sell MSK products to healthcare facilities and pharmacies, ensuring they are stocked and readily available to meet patient needs.
- Accurately record and transfer orders from customers to distributors, following up to ensure timely and complete deliveries.
- Drive adoption of new products by presenting benefits to healthcare providers and leveraging promotional campaigns.
- Negotiate pricing, contract terms, and delivery schedules with customers while adhering to MSK’s policies and targets.
- Ensure consistent achievement of monthly sales and revenue targets for assigned territories.
Secondary Sales & Market Expansion
- Actively support secondary sales by partnering with distributors to promote MSK products within their networks.
- Identify and open new markets, establishing relationships with untapped pharmacies, clinics, and maternity centers in the territory.
- Ensure MSK products are prominently displayed and well-stocked in key healthcare facilities to maximize accessibility and visibility.
- Provide input for regional expansion strategies, including feedback on potential new territories and customer segments.
Sales Reporting & Market Insights
- Maintain detailed records of customer interactions, sales activities, and territory performance in reporting tools for effective planning and review.
- Provide insights into market trends, pricing changes, and competitor activities to help shape regional sales strategies.
- Report challenges and successes in order fulfillment, target achievement, and market penetration to the regional sales team.
After-Sales Service & Customer Support
- Offer guidance to customers on delivery timelines, product availability, and promotional campaigns.
- Address and resolve product-related inquiries or concerns from healthcare providers, ensuring customer satisfaction and loyalty.
- Work with distributors to uphold MSK’s after-sales service standards, ensuring customer needs are met promptly and effectively.
REQUIREMENTS
Skills and Experience
Qualifications:
- High School Certificate or equivalent.
- Preferred: A diploma or degree in Business Administration, Marketing, or a related field.
- pharmaceutical sales training may be advantageous.
- Drivers License preferred.
Experience:
- Sales Experience: Minimum 1-2 years in sales, preferably in the healthcare or pharmaceutical industry or FMCG.
- Territory Coverage: Proven ability to manage and expand territories, ensuring product availability in clinics, pharmacies, and healthcare centers.
- Customer Relationship Management: Demonstrated success in building and maintaining strong relationships with clients and distributors.
- Market Development: Experience in opening new markets and introducing products to healthcare facilities.
- Target Achievement: Consistent track record of meeting or exceeding sales and revenue targets.
- Product Knowledge: Familiarity with healthcare products, especially in reproductive health, is an advantage.
