About role
Responsibilities:
- Loan Processing: Manage loan applications efficiently, ensuring timely approvals and disbursements in line with company policies.
- Collections: Oversee the collection of overdue payments, maintaining strong client relationships to ensure timely repayment and minimizing defaults.
- Customer Support: Provide exceptional customer service to both new and existing clients, responding to inquiries and offering tailored solutions. to meet their needs.
- Branch Operations: Ensure smooth daily operations at the branch, ensuring compliance with company policies and industry regulations. 5. Relationship Building: Cultivate long-term relationships with clients, providing personalized support and ensuring their financial needs are
“The Branch Administrator will play a key role in met, fostering loyalty and repeat business.
- ensuring the smooth running of branch operations. This includes managing loan processing, overseeing collections, providing customer support, and building lasting relationships with clients. The ideal candidate will have a keen eye for detail, excellent organizational skills, and the ability to interact effectively with clients and colleagues.”
- Location: Ngong
Requirements:
- A degree or diploma in Business Administration, Finance, or a related field.
- Previous experience in a microfinance or banking environment is preferred.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- Excellent communication skills, both written and verbal.
- Customer-oriented with a strong commitment to service excellence.
- Basic knowledge of loan processing and collections is an advantage.
- Ability to work under pressure and meet deadlines.
Method of Application
Send your CV and cover letter to [email protected] with the subject line “Branch Administrator Application”
