Front Office Administrator at MNC Consulting Group Limited

Reception Duties

• Greet and assist visitors, parents, and students in a professional, friendly manner.
• Answer phone calls, address inquiries, and transfer calls tappropriate staff or departments.
• Monitor the reception area, ensuring it remains clean, organized, and welcoming.
• Manage visitor registration, issue passes, and maintain security protocols.

Communication Management

• Handle incoming and outgoing mail, emails, and courier deliveries.
• Relay important school announcements and messages tstaff, students, and parents.
• Draft and distribute school communications such as notices, newsletters, and memos.

Student Support

• Assist students with inquiries, late slips, or health-related concerns and direct them trelevant personnel.
• Maintain accurate records of student attendance and manage late arrival/early departure registers.

Administrative Support

• Manage the school’s front desk calendar, including appointments, meetings, and events.
• Maintain school records, filing systems, and confidential information securely.
• Assist with student admissions, registration, and updating contact information in school databases.
• Support staff with administrative tasks such as photocopying, data entry, and document preparation.

Event Coordination

• Assist in planning and organizing school events, parent-teacher meetings, and other activities.
• Provide logistical support during school functions, ensuring smooth operations.

Supplies and Resource Management

• Monitor and manage office supplies inventory, placing orders as needed.
• Ensure front office equipment (phones, printers, computers) is maintained and functional.

General School Support

• Ensure compliance with school policies, including student safety and confidentiality.
• Address emergencies or unexpected situations calmly and efficiently, escalating matters when necessary.

Key Competencies

• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Professional demeanor and ability tmaintain confidentiality
• Customer service-oriented and problem-solving mindset
• Proficiency in Microsoft Office (Word, Excel, Outlook) and database management
• Ability tmultitask and work efficiently under pressure

Qualifications and Experience

• Degree or Diploma in Office Management, Administration, or a related field
• Prior experience in a school or customer-facing administrative role
• Familiarity with school systems, policies, and educational environments
• Proficiency in handling phone systems, office equipment, and technology