Qualification
Must have:
- A Master’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution.
- Must have at least 3 years’ experience as a Public/Customer Relations Officer/Marketing Officer or a comparable position.
- Must be computer literate.
- Must be affiliated to a professional body
Key responsibilities also include
Reporting to: Director, Meru Campus
 Duties and responsibilities:
- Ensuring that all calls to the Campus are dealt with promptly, in line with the University’s standards and targets.
- Having full knowledge and ability to access all services to help meet the individual needs of our customers.
- Liaising with colleagues in relevant offices so as to resolve inquiries appropriately.
- Ensuring that customers are advised of alternative communication methods.
- Following current procedures when transferring a call to another member of staff for specialist advice.
- Taking ownership and responsibility for all inquiries presented to the Campus
- Dealing with all calls and enquiries received within the Campus in line with the University’s policies and procedures.
Please apply on the official website using the link(s) below
