Job Opportunity: Customer Care and Billing Officer
Company: Kilimani Children’s Clinic
Location: Nairobi
Kilimani Children’s Clinic, a leading healthcare facility dedicated to providing exemplary pediatric care in Nairobi, Kenya, is seeking a highly skilled and compassionate Pediatrician to join our esteemed team. We are looking for an experienced individual who has a proven track record in pediatric medicine, particularly in hospital settings, to contribute to our mission of providing exceptional healthcare services to children in our community.
Role Description
The Customer Service Representative ensures the highest level of customer care is given to all clients and no client leaves unsatisfied. The officer also ensures all clients are billed properly and the insurance documents are accurately filled.
Responsibilities:
Customer Care Service:
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Welcome patients/clients and handle all customer enquiries and complaints, providing accurate information.
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Monitor call status for timely responses and appointment reminders.
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Follow up with clients regarding their experience and report findings.
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Monitor patient waiting times and ensure comfort.
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Ensure timely response to client calls and emails.
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Liaise with insurance companies for pre-authorization and provide feedback.
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Answer and redirect incoming calls.
Registration:
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Verify patient details before registration.
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Confirm coverage and ensure correct filling of claim forms.
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Provide information on services and doctor availability.
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Seek pre-authorization from insurance companies.
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Schedule and confirm appointments/bookings.
Billing:
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Process claims accurately on various platforms.
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Ensure correct documentation on claim forms.
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Finalise or receipt all invoices to avoid pending bills.
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Prepare daily cashier summaries and reports for handover.
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Perform any other assigned duties.
Qualifications
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Diploma/ Bachelor’s Degree in any field
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Customer Service Experience: Proven experience in a customer service role, preferably in a healthcare or pediatric setting, with a track record of effectively handling customer inquiries and insurance billing.
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Effective communication skills, both written and verbal
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Technology Proficiency: Familiarity with healthcare billing systems and other relevant tools used for transaction processing and client communication.
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Team Collaboration: Ability to work collaboratively with other team members and departments to ensure efficient order processing and issue resolution.
Applicants who meet the requirements stated above should apply using this link: https://forms.gle/TjqU4Nnec5XJP28B9Â by COB 26th August 2024. Shortlisting will be done on a rolling basis and only shortlisted candidates will be contacted. We look forward to hearing from you!
