About the role:
- As a Survey Enumerator (also referred to as Research Assistant) for 60 Decibels, your primary responsibility will be to conduct phone surveys with customers and/or beneficiaries of our client’s products and services (respondents). You will work closely with our Research Project Teams to ensure we deliver high-quality customer insights while abiding by all data integrity and governance protocols.
- This position is fully remote, and contracts are typically based on achieving daily completed survey targets.
Background:
- Previous experience in data collection, conducting research, or working as an Enumerator in a market research company is highly preferred.
- Prior customer service and/or call center experience is desirable.
- Prior social sector experience is a huge bonus.
Responsibilities:
As a Survey Enumerator, you will:
- Participate in project onboarding calls with the 60dB team to understand specific project context before contacting respondents.
- Conduct phone surveys with customers and beneficiaries:
- Ensure that you are interviewing the correct respondents as listed on your contact sheets.
- Clearly explain the survey objectives and procedures to the respondents while addressing any questions/concerns they may have.
- Attain daily survey targets within specified timeframes and promptly report any obstacles to the Project Team.
- Enter the data received from phone surveys into the 60dB platform (in English) accurately, completely, consistently, and reliably – this data must be entered in the exact way that the respondent says it, not paraphrased or summarized.
- Proactively communicate project progress updates and raise any queries or concerns with the 60dB team.
- Review and address quality check feedback provided by your Project Team within the agreed timeline, providing regular status updates.
- Uphold data privacy and integrity by strictly adhering to 60dB procedures, avoiding data falsification or recording inexistent/inaccurate data.
Requirements:
- Strong organization and communication skills: you can independently manage tasks and collaborate seamlessly with the 60 Decibels Project Teams through email and Slack.
- Relationship-building prowess: you demonstrate a knack for establishing rapport and building trust with respondents from diverse cultural backgrounds.
- Attention to detail: you’re meticulous and will ensure the accurate recording of respondents’ answers without any errors or omissions.
- English skills: you’re capable of clear verbal and written communication in English, essential for all interactions with the 60dB team, and proficient in accurately translating respondent responses during data entry.
- Work readiness: you have access to a stable phone, laptop, or computer, along with a reliable internet connection and a quiet work environment.
- Tech know-how: knowledge or proficiency in using data collection applications is a plus!
Please apply on the official website using the link(s) below
