In this role, you’ll collect and analyze customer feedback from various touchpoints, handle escalated complaints from branches and departments, and perform CRM data audits to ensure data accuracy.
You’ll also compile detailed monthly CX reports for business reviews and proactively engage with clients to address their needs, fostering long-term relationships.
Ideal candidates must have a degree/diploma, analytical skills, over 1 years of experience in customer experience roles, and proficiency in Microsoft Office and CRM systems. Apply now to be part of our dedicated team!
Send your resume and relevant documents to our HR, via hr@ngaocredit.com .
You’ll also compile detailed monthly CX reports for business reviews and proactively engage with clients to address their needs, fostering long-term relationships.
Ideal candidates must have a degree/diploma, analytical skills, over 1 years of experience in customer experience roles, and proficiency in Microsoft Office and CRM systems. Apply now to be part of our dedicated team!