Responsibilities and Duties
- Greet clients warmly, answer inquiries, and provide information about the beauty services offered.
- Schedule and confirm appointments, manage cancellations, and maintain an organized calendar.
- Handle the check-in and check-out process efficiently, ensuring a smooth experience for clients.
- Inform clients about the beauty products available, provide recommendations, and encourage purchases.
- Assist the sales team with daily tasks, such as updating client records and processing transactions.
- Identify opportunities to upsell additional services or products during client interactions.
- Maintain accurate client records and update databases as needed.
- Track inventory levels of beauty products and supplies, and assist in reordering when necessary.
- Answer phone calls, respond to emails, and handle correspondence efficiently.
- Gather and document client feedback to help improve services and client satisfaction.
- Address and resolve client complaints or issues in a professional and effective manner.
- Conduct follow-up calls or emails to ensure client satisfaction and build long-term relationships.
- Assist in creating content for social media platforms, engaging with followers, and promoting services and products.
- Conduct research on industry trends and competitor offerings to support marketing strategies.
- Ensure that the reception area and common spaces are clean and organized.
- Work closely with beauty professionals and other staff to ensure seamless operations and excellent client service.
Qualifications
- Atleast a certificate in business related field/beauty is required.
- Atleast 6 months experience.
- Good communicator.
- Aggressive
- A strong self-drive
- Able to interact well with people
- Work with minimum supervision
- Good time management skills.
- Excellent customer service skills
- Positive attitude and a willingness to learn
