Job Summary:
We are looking for a skilled HR Officer who will recruit, support and develop talent through developing policies and managing procedures. You will be responsible for administrative tasks and you’ll contribute to making the company a better place to work.
Responsibilities:
- Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Requirements and skills :
- Recent university graduate
- Strong oral communication skills
- Extremely strong interpersonal skills
- Innate empathy and compassion to deliver world-class customer service
- Ability to operate under intense pressure
- Computer literacy and proficiency and experience in common software such as MS Word and Excel
- Strong analytical skill
Gross Salary: is Ksh 35,000 to Ksh 40,000
Method of Application
Submit your application to [email protected].
