Are you ready to become a real-life hero at Rescue.co? 🚑✨ Dive into the Emergency Dispatch Apprenticeship Program (EDAP) – a groundbreaking, 24-month journey to mould you into a top-tier EMS dispatcher. Rescue.co is on a mission to revolutionise emergency medical services, and we need passionate, quick-thinking individuals who are excited to kick-start their careers in Emergency Dispatching.
About Rescue.co
Rescue.co is the largest network of Kenya’s best first responders. Rescue.co provides premium emergency response services and coordination in partnership with Kenya’s largest and most distributed network of emergency response professionals.
About the Program:
We’re seeking enthusiastic individuals to join the Emergency Dispatch Apprenticeship Program (EDAP) as hEROs (Human Emergency Response Operators). Under the guidance of the Dispatch Lead, you’ll be the lifeline that ensures our mission of saving lives is realized daily. Please note that this is a fixed-term contract for 24 months with a 6-month probationary period.
What You’ll Do:
If you are passionate about making a difference and saving lives, ensuring swift, effective, and lifesaving responses to emergencies; check out the impactful things you will do on a day to day:
Assess and Act: Quickly evaluate emergencies and take decisive action to ensure the best possible outcomes.
Bridge Communication: Facilitate clear and efficient communication between callers and first responders, ensuring vital information is relayed promptly.
Guide and Support: Provide essential medical guidance to callers and patients, offering reassurance and instructions until professional help arrives.
Leverage Technology: The advanced Flare Dispatch technology optimises the deployment of first-response vehicles, ensuring the fastest possible response times.
Record Keeping: Maintain precise and accurate records of emergency calls and interventions to ensure seamless follow-up and accountability.
Requirements
- Dispatch or Call Center Experience: Experience in a dispatch or call center environment is highly valued.
- Calm Under Pressure: Ability to stay composed and effective in high-pressure situations.
- Strong Communication: Excellent verbal and written communication abilities.
- Multitasking Expertise: Skilled at handling multiple tasks simultaneously while providing exceptional customer service.
- Tech Savvy: Proficient in computer usage and touch typing (speed testing will be conducted. To prep, please use this link to test your fingers before you commence our assessment).
- Ability to work shift hours: We are a 24-hour dispatch center working around the clock. Depending on the shift, you will be required to work at night, early morning, or on weekends.
What’s in it for you as a hERO:
- Mission-Driven Impact: Make a real difference in a mission-focused organisation.
- Fun Work Environment: Enjoy a vibrant, fun workspace in our Nairobi office.
- Enhanced Training: Earn global certifications through our comprehensive training program.
- Career Development: Position yourself as the best in your field with our career development opportunities.
- Healthcare: 100% comprehensive healthcare coverage for you and your family.
- Emergency Support: Ambulance cover and roadside assistance by Rescue.co
- Life Insurance: Peace of mind with life insurance.
- Care for your tummy: Our awesome office, located in Planning House, Nairobi, has a fully equipped kitchen with chefs who prepare the yummiest healthy meals for breakfast and lunch.
Recruitment Process:
- Application Screening: We carefully review your application to ensure a good fit.
- Test Assessment: Showcase your skills and knowledge through an online test via Test-Gorilla.
- Full Day Assessment Center & Bootcamp at HQ: Participate in a hands-on assessment and interview day.
Important Dates:
- Application Deadline: 25th July 2024
- Start Date: 2nd September 2024
Ready to answer the call and be a part of something extraordinary? Apply now and start your journey as a hERO at Rescue! Please note that this is an opportunity to kickstart your career as an Emergency Dispatcher, and it would be amazing for you to kick things through!
Qualified applicants will be considered for employment regardless of gender, age, sexuality, ethnicity, race, religion, veteran/military status, disability, or any other characteristic protected by applicable local laws and regulations.
Please apply on the official website using the link(s) below
