REPORTING TO: OPERATIONS MANAGER
OVERALL PURPOSE OF THE JOB
- We are seeking to recruit a competent technical assistant who is of high integrity and self-driven to join our dynamic team. The technical assistant will ensure quality installation, quality maintenance and service of electronic security systems. The ideal candidates should have vast experience as a technical asssitant specifically in the security industry, serve as a point of contact for customers with queries about technical products and issues:
KEY RESPONSIBILITIES
- Install, program, maintain, and repair various alarm systems including burglar alarms, fire alarms, CCTV, and access control systems.
- Installation of perimeter protection/electric fence
- Conduct thorough inspections and testing of installed systems to ensure proper functionality.
- Respond promptly to service calls and troubleshoot issues to determine appropriate solutions.
- Training clients on usage of security systems ensuring customer satisfaction
- Assist in conducting technical assessments
- Provide quality service to both internal and external customers by completing all tasks accurately and within the set time frame
- Ensure that safety regulations are adhered to on the technical areas touching on the company and its clients
- Record and maintain technical records i.e. worksheets, service schedules, job cards
- Preparation of technical quotation needed by prospective clients
- Any other duties that may be assigned by seniors from time to time
KEY SKILLS, KNOWLEDGE, EXPERIENCE AND PERSONAL COMPENTENCIES
EDUCATION
- Bachelor’s Degree in electrical/electronic engineering or any other relevant qualification; additional certification is a plus.
- 3 years proven experience in the technical security industry
- Must be experienced in installation and maintenance of: Alarm, CCTV, Access Control, Fire Alarm, Vehicle Barriers Systems, in line with KSIA technical standards.
- Experience in working in fast paced target driven environment
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
- A valid Driver’s/Rider’s License with a minimum of five years continuous driving/riding experience
PERSONAL COMPENTENCIES
- Knowledge of office management systems and procedures
- Proficiency in Computer Skills
- Planning, organizing & management skills
- Dealing with changing circumstances
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
- Able to work under pressure and tight deadlines.
Method of Application
- Must include current Curriculum Vitae with current telephone number and email address
- Letter of recommendations ( from your current/previous employer)
- Include copies of academic transcripts and professional certificates.
