Job Type: Full-time
Schedule: Monday to Friday / 8 Hours per day 5pm-9pm and 10pm-2am
Work Location: Remote
At Remote Insurance Team, we recognize that a solid foundation is essential for success. We are currently seeking an experienced Customer Service Representative to join our dynamic team assisting a highly successful Commercial Lines Insurance Agency in their Customer Service Department. The CSR will be responsible for confirming data, cross-referencing, verifications and email correspondence, as well as delivering exceptional personalized customer service via phone and email. The ideal candidate will possess outstanding communication, organizational, and prioritization skills, along with a meticulous attention to detail. He/she should be capable of managing multiple tasks simultaneously and performing well under pressure. The ability to work effectively and professionally in a team environment is crucial. A strong willingness to learn new processes and software systems, coupled with above-average computer literacy, is essential for this position.
Duties & Responsibilities:
- Assist and support an Insurance Agency in their Customer Service Department via email and phone
- Confirming data and cross-referencing in order to ensure that crucially important data is accurate
- Verification of information
- Pre-and post sale administration of personal and commercial insurance policies
- Accurately document and process customer information into various software systems
- Learn and follow all required scripts, policies and procedures
- Comply with requirements surrounding confidential and personal information
- Obtain and capture information accurately, followed by submitting information to the necessary recipients
- General administrative duties
Required Skills and Qualifications:
- Must be well spoken and fluent in English with the ability to liaise with international clients
- Extreme attention to detail and accuracy
- Excellent computer skills in order to navigate a variety of software systems
- Excellent data entry and typing skills
- Customer service oriented (positive, helpful, patient, responsive and empathic)
- Ability to multi-task and stay focused, and self-managed, working productively, independently
- Ability to retain and apply information received from training
- A functional laptop or desktop computer
- A fast and stable internet connection (proof will be required)
- Provision for loadshedding
- A quiet, distraction-free workspace
- Available ASAP
Please send CV to [email protected]
