Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. Founded in 2012, Inkomoko has worked with more than 60,000 entrepreneurs across East Africa, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest lender to refugee entrepreneurs in Africa. Inkomoko has 450+ staff in 30 offices across Rwanda, Kenya, Ethiopia, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 4 additional countries to improve the lives of more than 7.6M people by serving more than 550,000 entrepreneurs and investing $150M into refugee & host communities across Africa.
Company Values
All staff at Inkomoko are connected to a shared set of organizational values:
- Purpose: be solutions-oriented, produce high-quality work, be a global leader.
- Achievement: push yourself to reach beyond what you previously thought possible.
- Improvement: be humble, engage in continuous growth through open & accurate feedback.
- Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive.
- We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, urang babarengan.
About the Opportunity
The Investment Operations Associate at Inkomoko plays a crucial role in ensuring the smooth functioning of the lending process, supporting the lending team, and providing excellent customer service to borrowers.
The following are some of the key responsibilities of an Investment Operations Associate are;
Responsibilities
LOAN PROCESSING & CLIENT SERVICING (20%)
- Verify the loan applications and documentation
- Ensure compliance with the lending policies and regulations
- Prepare loan files for review by the lending team
- Respond & resolve customer inquiries,
- Maintain a positive relationships with borrowers
DATA ENTRY & RECORD-KEEPING (45%)
- Enter accurate data into loan management systems
- Maintain loan records
- Update borrower information
- Organize and maintaining loan documents
- Ensure loan documents are filed correctly and can be accessed easily when needed
- Maintain accurate and up-to-date records of loan applications, processing, and disbursement
REPORTING & COMPLIANCE (25%)
- Generate reports on loan applications, processing times, and other key performance metrics to assist in decision-making by the lending team
- Ensure compliance with lending policies, regulations, and procedures
- Communicate any issues to the lending team.
PROCESS IMPROVEMENT & COORDINATION (10%)
- Identify areas for process improvement and advise the team
- Recommend changes to improve the efficiency and effectiveness of the lending process
- Coordinate with other departments within the organization to ensure smooth functioning of the lending process
Minimum Qualifications
Investment Operations Associate will be a trusted partner and basic qualifications Include:
- A University degree in Finance or other related field
- Must speak fluent English and Swahili
- Experience in loan management, microfinance, capital leases, and access to finance for Micro and Small businesses is STRONGLY preferred
- Prior experience dealing with customers/debt in a lending environment
- Prior experience in Loan management system software
- Very strong attention to details and good follow through
- Comfort with the civil court system, and previous experience in litigation preferred
- Unrelenting perseverance, personal integrity, and critical thinking skills
- At least 2 years of work experience in relevant or applicable field
- Must be able to legally work in Kenya
What You’ll Get
This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes both a great culture and a competitive market-based package, including:
- Incredible company culture, including deep investment in your learning and growth, and a commitment to inclusion and diversity
- Opportunity to work with a talented, passionate, and committed team of professionals across the region
- Ability to make a significant social impact and contribute to economic growth
- Competitive salary, and potential KPI-based bonus
- Favorable policies like health insurance, staff savings program, parental leave, sabbatical program, and more.
If you’re excited about this role, please submit your cover letter and CV through the application portal.
Tell us about what you’ll bring to this growing company.
Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process.
NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.
All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the Inter Agency Misconduct Disclosure Scheme, In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual misconduct, fraud, or abuse. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.
