You are/have:
- A graduate in any Kenyan university or college studying Tourism, Hospitality, International Relations or any business related courses
- Positive with a high-energy attitude
- Resourceful, creative, with a knack for problem-solving
- Proficient in Microsoft Office (especially MS Word, Excel and PowerPoint)
- At least 18 years of age
- Excellent written and verbal communication skills
- Self-directed and able to work without supervision
- Eager to tackle new challenges
Job role
In this role your primary job is to learn which you will do through:
- Driving customer acquisition through tele-sales, manage a large volume of both inbound and outbound call identifying potential customers and their details on our CRM
- Providing excellent customer experience to all contacts (inbound and outbound) by providing accurate product information, responding to all queries by phone and email while upholding the Qwetu Brand
- Engaging residents to follow up on their queries on maintenance, tenancy and updating the help-desk to close all issues using first time resolution tactics
- Following up with potential and current customers on bill payments, rent reminders and collections
- Identifying and escalate priority issues, routing calls to appropriate resource, following up customer calls where necessary, and documenting all call information according to standard operating procedures
- Completing call logs, prepare and share call reports timely
- Sharing any customer VOC for improvements
- Channeling any customer pain points for resolution and keep customer informed
Please apply on the official website using the link(s) below
