Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties: Accor vacancies & Recruitment :Open Jobs( June 2024) / Application
Front Office Supervisor (Pre-Opening)
Job Description
As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
- To supervise the Front Office operations, including the Reception, Concierge, Guest Relations ensuring that the hotel standards and procedures are fully known and followed. Assist in effectively running the front office operations with a hands-on approach.
- To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
- To control that the arrival lists are updated, transportation and airport services are scheduled and to block all the rooms according to guest requests and needs.
- To control that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
- To daily control the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
- To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
- To control that the departure lists are updated, check-out times are respected and that the transportation needs are scheduled.
- To monitor rooms status and discrepancies.
- To ensure and perform a proper use of all the equipment and property management system and to have a perfect knowledge of the set ups.
- To ensure the strict control of room keys and section keys.
- To daily implement and control the check lists.
- To daily review the F/O logbook and to sign it.
- To personally update the activity reports.
- To ensure a proper handover between the shifts.
- To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
- To be updated with the competitors’ offerings and rates.
- To liaise closely with the Sales and Reservations on rate management.
- Maintain strong working relationships and communicate with all departments.
- As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
- To supervise the Front Office operations, including the Reception, Concierge, Guest Relations ensuring that the hotel standards and procedures are fully known and followed. Assist in effectively running the front office operations with a hands-on approach.
- To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
- To control that the arrival lists are updated, transportation and airport services are scheduled and to block all the rooms according to guest requests and needs.
- To control that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
- To daily control the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
- To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
- To control that the departure lists are updated, check-out times are respected and that the transportation needs are scheduled.
- To monitor rooms status and discrepancies.
- To ensure and perform a proper use of all the equipment and property management system and to have a perfect knowledge of the set ups.
- To ensure the strict control of room keys and section keys.
- To daily implement and control the check lists.
- To daily review the F/O logbook and to sign it.
- To personally update the activity reports.
- To ensure a proper handover between the shifts.
- To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
- To be updated with the competitors’ offerings and rates.
- To liaise closely with the Sales and Reservations on rate management.
- Maintain strong working relationships and communicate with all departments.
Qualifications
- Diploma in Front Office Operations or related field.
- Minimum 1 year experience in a similar position in a 4/5* star
- Service focused personality is essential
- Prior experience working with Opera
- Strong interpersonal and problem-solving abilities and the ability to lead by example
Floor Supervisor (Pre-Opening)
Job Description
- The Housekeeping Supervisor will manage the daily operations of his/her assigned section ensuring the ultimate comfort, cleanliness, safety and standards for all guest and members as expected. He/she will maintain superior standards of presentation, maintenance and cleanliness in all areas of the hotel while ensuring the safety and confidentiality of all Guests. He/she will act as a leader to all housekeeping team members and assist with Guest and Colleague concerns.
Responsibilities
- Maintains a presence as requested at hotel / department meetings and committees.
- Always complies with Accor standards and regulations to encourage safe and efficient hotel operations.
- Handle Guest concerns and react quickly, logging and notifying proper areas to service them.
- Actively participate in daily briefing, daily warm up and department meetings
- Ensures Room Attendants are informed daily about VIPs, extras – priority in their section.
- Ensures check-out rooms are returned in a timely manner.
- Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
- Train and coach colleagues on expected standards of service
- Conducts daily inspections of guestrooms and floors.
- Be knowledgeable on all current guest services and events in the hotel.
- Inspects show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Room Attendant’s carts and closets to ensure the quality of work of the housekeeping team.
- Notify Room Attendant/House Attendant of any deficiencies found and return to correct when applicable. Re-inspect corrected room.
- Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.
- Reports any damage, special cleaning, change of soft furnishings etc. to Housekeeping Supervisor, on any issues in all areas of the hotel.
- Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
- Work with all Housekeeping staff to maintain and improve guest service scores.
- Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed.
- Ensures all Lost and Found items are logged on the system in the HSK shared file and handed in by Security.
- Ensures any Health/Safety matters are reported and followed up.
- To conduct proper handover with each day Floor Supervisor to keep seamless information flow.
- Carry out any reasonable duties not detailed in the scope.
Qualifications
- Diploma in Housekeeping & Laundry Operations or related field.
- Minimum 1 year experience in a similar position in a 4/5* star
- Service focused personality is essential
- Prior experience working with Opera
- Strong interpersonal and problem-solving abilities and the ability to lead by example
Please apply on the official website using the link(s) below
