SHR Consultancy client in the real estate industry is looking for a experienced, enthusiastic and skilled candidate for the Customer Service Representative position.
Customer Care Representative
The ideal candidate will be the first point of contact for clients, providing excellent customer service and support throughout their real estate journey. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities
- Be the first point of contact for clients through phone calls, emails, and website inquiries.
- Respond to inquiries promptly, courteously, and professionally, understanding their real estate needs and goals.
- Build rapport with potential clients and provide them with relevant information about our services and property listings.
- Pre-qualify leads by gathering information and determining their buying power or rental requirements.
- Schedule property viewings and appointments with agents or property managers.
- Maintain accurate records of all customer interactions and transactions in our CRM system.
- Follow up with clients after interactions to ensure their needs were met and address any further questions.
- Stay up-to-date on company policies, procedures, and available properties to provide accurate information to clients.
- Assist agents and property managers with administrative tasks as needed.
Qualification;
- Diploma in a Business related field with a leaning towards customer service.
- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with clients.
- Detail-oriented with the ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite and CRM software.
- Knowledge of real estate industry practices is a plus
Please apply on the official website using the link(s) below
