Purpose:
To provide general customer service in respect to medical business customers.
Primary Responsibilities:
- Receive and respond to Medical emergency lines and ensure 24 hour coverage.
- Resolve customers’ communication through electronic and physical channels (Emails and walk in clients).
- Issuance of both in and outpatient approvals for admissible requests for insured members.
- Communication to stakeholders on management of cases and financial liability through reports.
- Provide input for the customer service reports.
- Handle customer service issues and queries.
- Escalate Customer queries to the relevant job role if necessary.
- Promote the organization’s customer service charter.
- Requirements
- Minimum of a Diploma in Nursing (KRCHN)
- Computer literate in MS Office and other office applications
- Customer Experience training will be an added advantage.
Core Competencies Proficiency Required
- Customer Focus
- Business Acumen
- Driving Innovation
- Driving Business Performance
- Negotiation and Influence
- Effective Communication
